This topic

CLAIM REWARDS CARD

Jigm011095 — Tue, 25 Feb 2025 15:22:57 GMT

Hi there, I’ve received an email to claim my £50 rewards card but when I follow the steps go to the page where you click CLAIM YOUR REWARDS CARD OR GIFT it tells me to log in then when I log in I don’t see anything about claiming it it’s just basically MY BT I’m brought to. Is there somewhere to find the reward

*Possibly the wrong subject board so apologies if so*

Re: CLAIM REWARDS CARD

imjolly — Tue, 25 Feb 2025 15:27:10 GMT

when was your activation date? you need to wait until the 14 day cooling of period has passed before you can claim reward once passed try billing message now https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: CLAIM REWARDS CARD

Jigm011095 — Thu, 13 Mar 2025 01:12:00 GMT

Still can’t find my rewards card service has been active since 25th feb now.

Re: CLAIM REWARDS CARD

Leanne_T — Thu, 13 Mar 2025 08:21:13 GMT

Morning @Jigm011095

Thanks for coming back to us.

The Claim your BT Reward Card help page has details on how to claim the reward card.

If this is not showing after following the steps in the help page, please get in touch with our billing guides as @imjolly has advised.

The team will be happy to help 🙂

Leanne.