Cannot Activate my BT ID

Jerabi — Mon, 24 Feb 2025 20:06:43 GMT

Hi all,

I recently joined BT and am having issues activating my BT ID.

I was asked to activate my BT ID via a link in an email. I did so but the link was expired.

The link brought me to a page, where it says that I can log into my account to request another link or activate my account online.

When I log into my account I get these 3 pieces of information:

> I still have an inactive account.

> "Sorry, we can’t get your account details at the moment"

> " We’re trying to fix the problem at the moment. Please come back later."

This has been like this for the last 6 hours.

So my issue is that I cannot get a new activation link nor do it via my BT account.

How do I resolve this?

Thank you in advance.

Re: Cannot Activate my BT ID

Linzi_H — Wed, 26 Feb 2025 09:18:17 GMT

Welcome to the Community.

As you're still seeing these errors, I'd suggest contacting our team directly so they can double check what's happening and help get this sorted.

Linzi