This topic

Moving Father to a care home - need to cancel BT services.

Cosullivan73 — Wed, 26 Feb 2025 13:07:57 GMT

Hello,

My father is in hospital at the moment, and will soon be moved to care home at the advice of the medical professionals looking after him.

I will need to organise cancelling his BT broadband, TV and phone package, but my siblings and I recently changed his package and I'm worried that there will be a hefty cancellation fee given there is probably a lot of time left on the contract.

Is there something in place for these types of situations, where unexpected changes in health and living circumstances are factored in?

Any help would be appreciated.

Thanks

Re: Moving Father to a care home - need to cancel BT services.

imjolly — Wed, 26 Feb 2025 13:10:51 GMT

do you or your siblings have POA?

Re: Moving Father to a care home - need to cancel BT services.

Cosullivan73 — Wed, 26 Feb 2025 13:27:46 GMT

Yes, my brother does.

Re: Moving Father to a care home - need to cancel BT services.

imjolly — Wed, 26 Feb 2025 13:55:38 GMT

I have asked one of mods to help you. they do not have account access but they should be able to point you in right direction for help

Re: Moving Father to a care home - need to cancel BT services.

Cosullivan73 — Wed, 26 Feb 2025 14:02:17 GMT

Fantastic, thanks a lot. Appreciate it.

Re: Moving Father to a care home - need to cancel BT services.

Christopher_G — Wed, 26 Feb 2025 14:06:33 GMT

Hi @Cosullivan73

I've sent you a private message to try and get you some help with this. Please take a look and get back to me.

Thanks

Chris

@imjolly - Thanks for the flag.