https://community.bt.com/t5/Bills-Packages/Compensation-due/m-p/2426134#M176291 <P>as your system was restored less than 2 weeks ago it possibly missed the billing cycle but I would expect the automatic compensation to be in your next bill.&nbsp; you try contacting billing using message now and see if they can clarify&nbsp;</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Thu, 27 Feb 2025 12:01:07 GMT imjolly 2025-02-27T12:01:07Z https://community.bt.com/t5/Bills-Packages/Compensation-due/m-p/2426133#M176290 <P>Can someone advise how and when compensation due to loss of service is paid?&nbsp; Not had any communication from BT about it.&nbsp; I understand that it's an automatic credit but my latest bill is for the usual payment.&nbsp; We were off for 3 weeks following Storm Eowyn.&nbsp; Thanks in anticipation.</P> Thu, 27 Feb 2025 11:37:42 GMT https://community.bt.com/t5/Bills-Packages/Compensation-due/m-p/2426133#M176290 Burnymill 2025-02-27T11:37:42Z https://community.bt.com/t5/Bills-Packages/Compensation-due/m-p/2426134#M176291 <P>as your system was restored less than 2 weeks ago it possibly missed the billing cycle but I would expect the automatic compensation to be in your next bill.&nbsp; you try contacting billing using message now and see if they can clarify&nbsp;</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Thu, 27 Feb 2025 12:01:07 GMT https://community.bt.com/t5/Bills-Packages/Compensation-due/m-p/2426134#M176291 imjolly 2025-02-27T12:01:07Z