This topic https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426171#M176301 <P>If the contact is message is not working then give BT a quick call and they can refund it for you</P> Thu, 27 Feb 2025 15:10:45 GMT Manatarms84 2025-02-27T15:10:45Z account in credit and never told how do i get it refunded https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426155#M176294 <P>My account from an old address of 2 years ago ive just realised has a £37 credit how do i go about getting it returned to me??</P> Thu, 27 Feb 2025 14:15:28 GMT https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426155#M176294 neilelsom2610 2025-02-27T14:15:28Z Re: account in credit and never told how do i get it refunded https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426157#M176295 <P>try contacting billing using message now and see if they can help&nbsp;&nbsp;</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> Thu, 27 Feb 2025 14:22:24 GMT https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426157#M176295 imjolly 2025-02-27T14:22:24Z Re: account in credit and never told how do i get it refunded https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426158#M176296 <P>message now doesn't do anything when i click on it even though its illuminated???</P> Thu, 27 Feb 2025 14:23:14 GMT https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426158#M176296 neilelsom2610 2025-02-27T14:23:14Z Re: account in credit and never told how do i get it refunded https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426159#M176297 <P>maybe try different browser&nbsp; works for me on pc using chrome or edge&nbsp; &nbsp;mobile maybe needs to be in desktop view</P> <P>&nbsp;</P> Thu, 27 Feb 2025 14:26:51 GMT https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426159#M176297 imjolly 2025-02-27T14:26:51Z Re: account in credit and never told how do i get it refunded https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426161#M176299 <P>just tried on diff ones on computer and then on my mobile everytime nothing happens ??</P> Thu, 27 Feb 2025 14:38:42 GMT https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426161#M176299 neilelsom2610 2025-02-27T14:38:42Z Re: account in credit and never told how do i get it refunded https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426162#M176300 <P>did you switch mobile to desktop view</P> <P>you maybe need to clear cache on your browser but certainly works no problem for me</P> <P>&nbsp;</P> Thu, 27 Feb 2025 14:40:45 GMT https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426162#M176300 imjolly 2025-02-27T14:40:45Z Re: account in credit and never told how do i get it refunded https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426171#M176301 <P>If the contact is message is not working then give BT a quick call and they can refund it for you</P> Thu, 27 Feb 2025 15:10:45 GMT https://community.bt.com/t5/Bills-Packages/account-in-credit-and-never-told-how-do-i-get-it-refunded/m-p/2426171#M176301 Manatarms84 2025-02-27T15:10:45Z