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Full Fibre fiasco

Mikewll23 — Thu, 27 Feb 2025 13:14:28 GMT

Hi. I signed up for full fibre in November 23 the install date was 20th December, the engineer pulled up outside my property, sat there for 10mins and drove off , I instantly received a text saying " sorry you missed your appointment " then I got a revised date of 2nd of January, engineer turned up but couldn't complete the installation as the pole was within 5 meters of a small stream the other side of a wall, he fitted the socket inside the house and grey box outside , I received a text on the 19th of January saying the work was now complete, it wasn't I still had no broadband, nothing at all ! I went outside to see if there was a fibre cable fitted to grey box , nothing ! I walked around the building and they had installed another grey box around the corner on next doors property, to this day no one has come back and sorted this out . I phoned up to cancel the whole agreement. They said I would be charged for the outstanding contract, but I have no broadband . Any suggestions. This is so stressful

Re: Full Fibre fiasco

imjolly — Thu, 27 Feb 2025 14:12:00 GMT

does your existing phone connection come from a pole or underground into your home?

can you enter phone number and post results including all the notes if phone number does not work then use address

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Full Fibre fiasco

Mikewll23 — Fri, 28 Feb 2025 10:48:40 GMT

My broadband comes from a pole , I don't have a phone or phone number , account number GB********

[Mod edit: Removed account number]

Re: Full Fibre fiasco

licquorice — Thu, 27 Feb 2025 19:18:09 GMT

This is a public forum viewable worldwide, I suggest you delete your account number!!

Re: Full Fibre fiasco

imjolly — Thu, 27 Feb 2025 19:19:38 GMT

Please delete your account no for your security as this is a public forum

As I said if no phone number then use your address

Re: Full Fibre fiasco

Mikewll23 — Thu, 27 Feb 2025 19:45:04 GMT

I think posting my address is more of a risk, you wont get anywhere with my account number, BT have closed my account