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Request bag to return broken kit

Pengebroadband — Sat, 01 Mar 2025 12:33:40 GMT

So - there is no link either in My BT or on the site to request a retuns bag, nor can I get through on the CS line.

Is there an email address I can send a request to?

Re: Request bag to return broken kit

Manatarms84 — Sat, 01 Mar 2025 12:51:25 GMT

You can request a returns bag by logging into your online account and requesting one and you will get it within 7 days.

Either that or you would need to call or message BT and get one that way:

Fix broadband | BT Help

Make sure you keep a hold of the tracking number from Royal Mail until BT let you know they have it back

Re: Request bag to return broken kit

Pengebroadband — Sat, 01 Mar 2025 16:41:40 GMT

Where is the actual link? I can't see it as an option anywhere in my online account -I have aposted here because I can't get through on the phone and there is no "request a bag" link in my online account. Can anyone who has actually done this give me an answer?

Re: Request bag to return broken kit

imjolly — Sat, 01 Mar 2025 17:23:45 GMT

You can phone CS 03301234150 and request returns bag or you can try billing message now and see if they can help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Request bag to return broken kit

Pengebroadband — Sun, 02 Mar 2025 08:54:13 GMT

Thanks so much imjolly - I've already tried all these options, hence the post. The autobots send you back to the page that doesnt exist on the website and the ohone lines are over a 30 minute wait.