This topic

Billing

Chris333 — Mon, 03 Mar 2025 09:28:00 GMT

Could someone please explain this part of my of my contract summary dated 14 Aug 2023 in more detail.

Much appreciated.

Re: Billing

imjolly — Mon, 03 Mar 2025 10:21:56 GMT

the start is you have the Halo3+ add on which gives extra benefits

With BT Halo 3+ you'll get...

Smart Hub 2. We'll give you a Smart Hub 2 with wi-fi controls for managing your family's screen time
Hybrid Connect. Stay online even if you lose your broadband connection. This is instead of the Keep Connected Promise and means you don't have to wait for a Mini Hub to arrive
Full Fibre Promise. This means a free upgrade to Full Fibre 100 once it's available in your area
Complete WiFi, which gives you a strong signal in every room in your house or £100 back

Re: Billing

Chris333 — Mon, 03 Mar 2025 10:39:03 GMT

And could you please give me your understand about the second paragraph please,

Monthly prices and one off payment:

many thanks

Re: Billing

imjolly — Mon, 03 Mar 2025 12:01:15 GMT

that suggests you new package is £1 more expensive that your previous package and there is no cost for activation and you now have a new 24 month contract

what does it mean to you?

Re: Billing

Chris333 — Mon, 03 Mar 2025 12:09:15 GMT

Thank you for your help.