This topic

Transfer in to BT via uswitch

celdor — Thu, 06 Mar 2025 10:09:32 GMT

I am trying to transfer my Broadband and phone via Uswitch
to BT. It says if I don't have MyBT account I need to open one.
When I try open One it says I need an account Number.

I obviously don't have an account number as I cant complete the transfer?

Create a BT ID
Forgotten account number
For security reasons, we need to send your account number to you in the post.

Please enter your BT phone number and postcode. You can also find your BT account number by logging in to My BT with your BT ID username and password.

The telephone number you entered is not an active BT Landline number. Please check it and try again.
BT phone number
Postcode

Do they not want transfer in???

Re: Transfer in to BT via uswitch

iniltous — Thu, 06 Mar 2025 11:04:38 GMT

What’s the advantage of Uswitch rather contacting BT directly , online via BT.Com or calling ?

Re: Transfer in to BT via uswitch

celdor — Fri, 07 Mar 2025 08:03:17 GMT

@iniltous I am unsure why you have replied. Either you have not understood the problem or your expertise does not extend to transfers in to BT. I am even more unsure why your reply has received Kudos unless it is a "buddy" who add kudos to all your answers. I dont have time now to answer your reply as such but will do so.

Re: Transfer in to BT via uswitch

licquorice — Fri, 07 Mar 2025 08:35:46 GMT

What a bizarre post.

You are trying to switch to BT by means of using uSwitch. This route is giving you problems hence the question as to why you wish to use uSwitch rather than directly with BT.

Seems a perfectly reasonable question to me.

Re: Transfer in to BT via uswitch

celdor — Fri, 07 Mar 2025 09:05:50 GMT

@licquorice Clearly you also have limited knowledge of the current transfer process . Fortunately I have a contact at BT who will help me.
I will update . I will just say the problem is not with USwitch . I went there AFTER trying on BT,com.

Re: Transfer in to BT via uswitch

licquorice — Fri, 07 Mar 2025 09:09:00 GMT

Oh dear

Re: Transfer in to BT via uswitch

Crimliar — Fri, 07 Mar 2025 10:13:36 GMT

We're probably getting caught up in the stupid of creating a BT ID here. On at least one "sign up" page when creating a BT ID it does indeed ask you to input your BT ID in order to create a BT ID! What it's actually asking you for is the email address you'd like to use to access the account!

Re: Transfer in to BT via uswitch

Manatarms84 — Fri, 07 Mar 2025 13:38:51 GMT

You cannot open a BTID without the account number as this is to monitor your online account with BT so unless you have an account there is no need for one.

As @Crimliar has suggested it is likely asking what email address you would like to use for either the sign up journey or to have an account set up. Outside that no one here will be able to help you with stuff being asked of you by YouSwitch as they are a separate company.

Re: Transfer in to BT via uswitch

celdor — Fri, 07 Mar 2025 15:26:55 GMT

IT IS NOTHING TO DO WITH uSWITCH When you apply through uSwitch

they do nothing they do not ask anything other than name address & what service you want and any add ons.

It then forwards you to

https://www.bt.com/broadband/affiliate-offer= Etc Etc Deleted as it has all my details coded in.

I am sure you will agree that is a BT site? It then is the same as ordering on BT except

it already has chosen package and my name and address.

It also has this link https://www.bt.com/broadband/switch which doesnt mention anything

of what happens next.

Progress your order
Do you have a landline number you'd like to use with this order? ( Number added )
The phone number you'd like to move can either be a current working line or a number that was ceased up to 31 days ago.

Yes
No
Contact Details
We'd like to get in touch if you don't complete your order today. If that's OK, please add your details below:

Phone number (optional) Entered both but no one has got in touch
Email address (optional)

Your address details
Making sure we have the right address for you helps us get your new BT services up and running.

Please confirm your address
Enter your postcode:
Postcode*

Don't know postcode?

Please select your address

Do you have BT Mobile services or TNT Sports on Sky?

I don't have either I've got one of those

We are redirecting you to another secure area on BT.com to complete your order.
Please wait a moment

Our checks can sometimes take up to a minute, so please don't refresh the page.

Forgot log-in details?
Cancel

Create a BT ID
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The easy way to manage your BT account
With a BT ID, just log into My BT and you’ve got your whole package at your fingertips - from bills and apps to your broadband and TV settings.

And a BT ID gives you access to nice extras too, including:

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I Want to be Account holder ( Selected)

Your details
Let's get started with some basic details.

- You'll find your BT account number on any bill that we've sent you. ????????

- Please make sure your details match the ones you gave us when you placed your order.

BT account number ( Hardly likely but guess you can maybe have more than one account?)
Don’t have a BT account number? ( SELECTED)
Title
First name
Last name
Date of birth
DD

Month

YYYY

Create a BT ID
Forgotten account number (???)
For security reasons, we need to send your account number to you in the post.

Please enter your BT phone number and postcode. You can also find your BT account number by logging in to My BT with your BT ID username and password.

BT phone number ( Enter MY phone number and Post Code)
Postcode

Create a BT ID
Forgotten account number
For security reasons, we need to send your account number to you in the post.

Please enter your BT phone number and postcode. You can also find your BT account number by logging in to My BT with your BT ID username and password.

The telephone number you entered is not an active BT Landline number. ( Well there is a surprise)

Please check it and try again.
BT phone number
Postcode