This topic

Renewing contract online (without Halo)

davidw87 — Mon, 10 Mar 2025 12:41:55 GMT

My contract with BT ends in a few weeks. On my 'deals' page it's offering to renew Halo 3 at the same monthly price (£43).

The main benefit of Halo for me was a data backup in the event of a fault, but I now have unlimited data on my phone which I could tether to if I had an issue with my broadband, so I no longer need Halo. I also pay about £2.50 extra for a pay-as-you-go voice service which I no longer need.

Is there any way to arrange for Halo and the voice service to be removed, via an online chat or something? I know you're supposed to phone up but I dislike doing this sort of thing via phone, and I suspect they'll try to persuade me to shift to EE broadband (which I don't want to do yet).

Thanks for any tips.

Re: Renewing contract online (without Halo)

WSH — Mon, 10 Mar 2025 13:17:11 GMT

Good luck with that. I've not found a way to do it without a phone call.

On the brighterside, there is word in the industry that the move to EE is off, as the policy has just changed. Just stand your ground if anyone tries to get you to switch.

Re: Renewing contract online (without Halo)

imjolly — Mon, 10 Mar 2025 14:50:22 GMT

@davidw87

try phoning retentions 08007831401 and see what you can negotiate you may need to go to cancellations to get deal you want to drop halo and renew contract but broadband only

Re: Renewing contract online (without Halo)

davidw87 — Mon, 24 Mar 2025 19:50:46 GMT

I ended up phoning them and they couldn't remove the Halo element, so the lowest they could offer on BT was £43/m which is what I'm paying now! However switching to EE broadband would be £31/m, which I decided to go for, saving £288 over the 24 months.

I use a 3rd party router (not the BT hub) and the broadband username is bthomehub@btbroadband.com and "BT" for the password. These are generic settings.

Will these change once I get switched to EE?

Thanks.

Re: Renewing contract online (without Halo)

Michael_D — Wed, 26 Mar 2025 08:16:46 GMT

Hi @davidw87

The settings would be different once you have moved to EE.

If you post in the EE Community, you'll be able to get help on what you need to use your own router.

Michael

Re: Renewing contract online (without Halo)

Crimliar — Wed, 26 Mar 2025 09:03:59 GMT

Hi @davidw87 , so the renewal figures you mention are the same as what I was offered a few weeks back. However, the £30/month for 900/100 hasn't been available to me since the CEOs statement on changing the BT to EE migration plans. I can see a similar offer for new users available through some outlets, but they're unavailable when I go through the motions!

Regards your own router on EE, the settings are exactly the same as if you were to replace the BT router (based on setting up, TP-Link and Netgear routers for others), obviously with no phone.
Username: bthomehub@btbroadband.com
Password: BT

Re: Renewing contract online (without Halo)

michaelkenward — Thu, 27 Mar 2025 09:40:21 GMT

@davidw87wrote:
Hi
I ended up phoning them and they couldn't remove the Halo element, so the lowest they could offer on BT was £43/m which is what I'm paying now! However switching to EE broadband would be £31/m, which I decided to go for, saving £288 over the 24 months.

I have been on the same quest. I have EE for mobile. Looking at the anguish on the EE community that people have had trying to manage BT and EE accounts side by side, I'm on my way over to BT's other brand PlusNet, where prices are even lower than EE's.

I use a 3rd party router (not the BT hub) and the broadband username is bthomehub@btbroadband.com and "BT" for the password. These are generic settings.
Will these change once I get switched to EE?

My experience is that Netgear routers have no problems with the BT network. I've tried a lot over the years.

Just use the new login details from EE.

But if you do have a modem/router from EE, BT or PlusNet there can be advantages in setting up your ISP device and Netgear router to work together without the dreaded conflicts that can happen if you slap one after the other. If nothing else, it means that the ISP sees its device on your network when you try to report problems. Otherwise they may try to wash their hands and pass the buck on to your router.