https://community.bt.com/t5/Bills-Packages/Returning-BT-Hub/m-p/2428284#M176689 <P><SPAN>Hello, I need to return my BT hub. Tracking my cancellation order </SPAN><SPAN>shows that my returns packaging was sent to an address I haven't lived at for a few months and I no longer have access to the postbox at this property. I need to get this sent to my current address. The email reminder about returning kit says that if I log in to MyBT I can ask for more packaging by clicking 'Return your kit', but this option is not available. Please could a new returns bag be sent to my new address so I can get the hub back to you?</SPAN></P> Mon, 17 Mar 2025 20:21:20 GMT IssyCottle 2025-03-17T20:21:20Z https://community.bt.com/t5/Bills-Packages/Returning-BT-Hub/m-p/2428284#M176689 <P><SPAN>Hello, I need to return my BT hub. Tracking my cancellation order </SPAN><SPAN>shows that my returns packaging was sent to an address I haven't lived at for a few months and I no longer have access to the postbox at this property. I need to get this sent to my current address. The email reminder about returning kit says that if I log in to MyBT I can ask for more packaging by clicking 'Return your kit', but this option is not available. Please could a new returns bag be sent to my new address so I can get the hub back to you?</SPAN></P> Mon, 17 Mar 2025 20:21:20 GMT https://community.bt.com/t5/Bills-Packages/Returning-BT-Hub/m-p/2428284#M176689 IssyCottle 2025-03-17T20:21:20Z https://community.bt.com/t5/Bills-Packages/Returning-BT-Hub/m-p/2428296#M176690 <P>If you call BT 0330.1234.150 you can request that they send one out to you.</P> <P>Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.</P> Mon, 17 Mar 2025 21:42:36 GMT https://community.bt.com/t5/Bills-Packages/Returning-BT-Hub/m-p/2428296#M176690 gg30340 2025-03-17T21:42:36Z