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Engineers visit he never arrived

Steve891 — Tue, 18 Mar 2025 16:23:31 GMT

I changed to full fibre on the 21st of February 2025, with an engineers visit booked for the 18th march between the hours of 8 to 12.

no engineer arrived and no email of cancellation or to rearrange a date, a day off work sat around waiting.

Re: Engineers visit he never arrived

imjolly — Tue, 18 Mar 2025 17:36:00 GMT

You need to contact CS 03301234150 and arrange a new visit. You should get automatic compensation for missed visit

Re: Engineers visit he never arrived

Christopher_G — Tue, 18 Mar 2025 18:41:46 GMT

Hi @Steve891

Welcome to the community.

I'm sorry to hear that there was a problem with the engineer visit. Please follow @imjolly's advice and speak with our customer support team. They'll be able to look into what happened and get another visit booked.

Chris