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Xbox game pass how do I find it to activate

Fitzy80 — Sun, 23 Mar 2025 11:16:07 GMT

When I first joined BT I was issued a 6 month game pass. How do I find it to activate it please? I have googled and it says click content partner. I can’t find this. I have been on hold numerous times to bt but can’t get through. Please help, I have an excited child wanting to get on his Xbox

Re: Free xbox for a year

Fitzy80 — Sun, 23 Mar 2025 11:21:05 GMT

Where do you find content partner please? I’m trying to find this for my sons new xbox

Re: Xbox game pass how do I find it to activate

gg30340 — Sun, 23 Mar 2025 11:32:33 GMT

You need to be out of your 14 day cooling off period before you can activate it.

If you are out of that period you will need to call BT Billing 03301.1234.150 who should be able to help.

Re: Xbox game pass how do I find it to activate

Fitzy80 — Sun, 23 Mar 2025 11:41:21 GMT

Thank you, the problem is I can’t find service partners on the app that’s what you need isn’t it to activate? I have been with them a while now

Re: Free xbox for a year

Fitzy80 — Sun, 23 Mar 2025 11:44:15 GMT

Where is content partner on the app please? I can’t find it. I have even googled and still can’t find out. I just want to activate the Xbox pass

Re: Xbox game pass how do I find it to activate

gg30340 — Sun, 23 Mar 2025 12:26:06 GMT

Try logging onto your MyBT using a web browser to see if it is there.

Re: Free xbox for a year

imjolly — Sun, 23 Mar 2025 13:30:56 GMT

when was your activation date you need to wait at least until the 14 day cooling off period has passed before you can get xbox pass as the offer finished on 28 Jan you can try billing message now https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Xbox game pass how do I find it to activate

Michael_D — Mon, 24 Mar 2025 08:18:47 GMT

If you aren't able to see the Service Partner section @Fitzy80, I would recommend getting in touch with our Account & Billing guides, who can look at this for you.

Michael