This topic

BT Broadband, Phone & TV Package Offer ????

clique-al — Mon, 24 Mar 2025 10:39:34 GMT

Hi All, Looking for some clarification with regard to this BT package deal (Full Fibre 300 + TV Full Works) as per attached. The offer price shown £62.99 per month, would this be the price charged each month until next March 2026 and then increase to £122.99 from 31st March 2026. Any comments on this would be appreciated as not completely sure if missing something about this offer.

Cheers, Al.

Re: BT Broadband, Phone & TV Package Offer ????

licquorice — Mon, 24 Mar 2025 11:13:51 GMT

That's what says.

Re: BT Broadband, Phone & TV Package Offer ????

clique-al — Mon, 24 Mar 2025 12:03:07 GMT

@licquorice -

Thanks for your reply and agree with you. However I’ve just done a dummy run if to sign-up for this and getting the following (see attached). So I’m wondering if the price part for “Full Works” will change as attached or deal will remain Total Monthly Cost £62.99 as advertised. (Cost breakdown is : Full Fibre 300 : £32.99 / Phone : £5.00 / Full Works : £25.00).

Re: BT Broadband, Phone & TV Package Offer ????

imjolly — Mon, 24 Mar 2025 12:15:14 GMT

@clique-al

from what you have posted it is like 'full works' is £25 for 3 months and then increases to £80 after 3 months until 3/26 where it increases to £82pm and £84 from 3/27

Re: BT Broadband, Phone & TV Package Offer ????

licquorice — Mon, 24 Mar 2025 12:27:01 GMT

@clique-al That is a total contradiction to the original screenshot. If the price is not honoured until March 2026 I suggest that trading standards might have something to say.

Re: BT Broadband, Phone & TV Package Offer ????

clique-al — Mon, 24 Mar 2025 12:27:10 GMT

@imjolly - This was not highlighted or shown on the BT advertised offer as i've attached on first post. So is this false offer price £62.99 until March 2026?

Re: BT Broadband, Phone & TV Package Offer ????

iniltous — Mon, 24 Mar 2025 12:27:29 GMT

The advert says saving £165 on full works tv , that’s three months discount £80-£55 =£25.00 for three months , £55 discount x 3=£165, so the TV may be a 24 month deal , but the discount is three months ….I would imagine in the advert it probably says 3 months somewhere

Re: BT Broadband, Phone & TV Package Offer ????

clique-al — Mon, 24 Mar 2025 14:13:16 GMT

@iniltous - I've checked again the BT site advert (First post) and there is no mention of any 3 months. It only came to light after processing order was placed for offer. Not right?

Re: BT Broadband, Phone & TV Package Offer ????

licquorice — Mon, 24 Mar 2025 14:38:58 GMT

I have asked the mods to investigate, this seems very devious if the offer isn't valid until March 2026.

Re: BT Broadband, Phone & TV Package Offer ????

iniltous — Mon, 24 Mar 2025 14:49:31 GMT

If the fact it’s 3 month discount isn’t prominent displayed initially, and it’s only obvious once you click through to the details of the deal , ( which TBH it does clearly say the price after 3 months ) , along with the opening offer screen saying £165 saving , then personally I don’t think it’s ’dishonest’ but it is encouraging the viewer to proceed further .

Obviously a £55 discount for the entire 24 months would be £1320 that’s 8 times more , so the saving shown on the opening screen would show that if it were true , TBH it is prominent shown that the saving is £165 before clicking through to the deal .

FWIW , I would think anyone considering this product presumably knows that £25 is not much more than a 1/4 of the regular price of £80 , so £25 for the entire 24 months is not going to be realistic , and ‘should’ realise the limit of the discount with the information provided on the initial screen , but I’d agree it’s designed to get you to click through to the offer details, wether it’s misleading or simply marketing is open to debate.

Re: BT Broadband, Phone & TV Package Offer ????

licquorice — Mon, 24 Mar 2025 15:18:28 GMT

It is entirely reprehensible and misleading.

Re: BT Broadband, Phone & TV Package Offer ????

clique-al — Mon, 24 Mar 2025 16:03:20 GMT

@licquorice - Totally agree!

Re: BT Broadband, Phone & TV Package Offer ????

imjolly — Mon, 24 Mar 2025 16:07:25 GMT

The advertising definitely misleading and the only saving grace was it was clear what costs would be before you signed up and committed yourself to contract

Re: BT Broadband, Phone & TV Package Offer ????

Christopher_G — Tue, 25 Mar 2025 14:11:34 GMT

Hi @clique-al

Thanks for raising this with us.

We've fed this back to the relevant team for them to look into, to make sure the information is clear.
Chris

Re: BT Broadband, Phone & TV Package Offer ????

clique-al — Tue, 25 Mar 2025 14:48:48 GMT

@Christopher_G
Hope you can get confirmation asap on this matter, as reason I asked the question on behalf someone who had proceeded with order Switching provider to BT based on price shown (£62.99) and now facing more expensive package that expected.

Re: BT Broadband, Phone & TV Package Offer ????

HTFV — Fri, 28 Mar 2025 21:55:49 GMT

Yes this is also my situation, ordered this package online on Wednesday got given a BT ID but didn't receive anything else. I rang on Thursday to ask about my order which they couldn't find on the system so I ordered over the phone making sure that the offer I required was £62.99 for first year and then 122.99 for second year ,I even said how good the offer was and I was pleased I had rung up as the offer was ending yesterday. I received my links for NOW TV and You tube yesterday. I then received an email this morning confirming direct debit instructions and with the incorrect tariff on with just a 3 month discount. I rang up BT to find out what happened and they told me they have number had that offer on their website basically calling me a liar, unfortunately I didn't have a screen shot so was so happy when I found this. I will definitely be taking this further as it clearly says 62.99 for 1 year then 122.99 from 2026.

Re: BT Broadband, Phone & TV Package Offer ????

HTFV — Fri, 28 Mar 2025 22:06:54 GMT

I checked their offers on the same page today , and there was a different 3 month 1 and it showed as below

Re: BT Broadband, Phone & TV Package Offer ????

HTFV — Fri, 28 Mar 2025 22:14:15 GMT

Re: BT Broadband, Phone & TV Package Offer ????

HTFV — Fri, 28 Mar 2025 22:13:16 GMT

I will be again speaking to BT in the morning if possible to see whether they still don't believe me, then maybe go to the media if they still won't honor the offer that was advertised on their website for at least a week before expiring yesterday

Re: BT Broadband, Phone & TV Package Offer ????

HTFV — Sat, 29 Mar 2025 05:07:02 GMT

No it doesn't at all first time I saw this price was day after taking up the offer when I got sent an email with totally f different figures to what I was expecting