This topic

Giftcard

Newplace — Fri, 28 Mar 2025 20:56:48 GMT

I have waited over the 14 days since installation and despite repeated emails telling me to claim my £50 gift card I can't find any way of actually claiming it?

Re: Giftcard

Manatarms84 — Sat, 29 Mar 2025 07:53:07 GMT

You would need to log into your myBT to claim it, here is a link I found to start the claim process:

Claim your BT Reward Card

Failing that I would call BT and they will be able to sort, can wither call or message the billing team:

Broadband | BT Help

Re: Giftcard

Newplace — Sat, 29 Mar 2025 11:21:16 GMT

I have had numerous emails with the link but there is no where on there with information on how to claim the card or even mention of the card, hence me coming on here to seek advice, I don't want to have to ring if I can avoid it?

Re: Giftcard

Peter_W — Sun, 30 Mar 2025 07:41:58 GMT

Good morning @Newplace.

Thanks for reaching out to us here on the Community.

If the option for this isn't available via the app like @Manatarms84 has mentioned, then giving our team a call is definitely going to be the best way to get this raised further.

You can find all of the contact details you need on how to reach out to us here:

Broadband | BT Help

Peter