https://community.bt.com/t5/Bills-Packages/Smart-Hub/m-p/2430019#M176954 <P>the forum mods don't have account access so you need to phone CS 03301234150 and see if they can help</P> <P>you can also try retentions and see if you can negotiate a new deal 08007831401</P> Wed, 02 Apr 2025 06:48:52 GMT imjolly 2025-04-02T06:48:52Z https://community.bt.com/t5/Bills-Packages/Smart-Hub/m-p/2430014#M176953 <P>Had issues with installation of the Smart Hun 2 evetually installed, but now another fight with following billing issues <span class="lia-unicode-emoji" title=":expressionless_face:">😑</span>&nbsp;</P><P>When signed up back in November for only £32 a month, now BT can't trace our order, but we have the smart hub not the halo 3 and BT are now wanting to charge us £82 a month as the Contract has run out, absolute headache, no one has a clue or are not helping, very stressful&nbsp;</P> Tue, 01 Apr 2025 21:38:01 GMT https://community.bt.com/t5/Bills-Packages/Smart-Hub/m-p/2430014#M176953 Jude46 2025-04-01T21:38:01Z https://community.bt.com/t5/Bills-Packages/Smart-Hub/m-p/2430019#M176954 <P>the forum mods don't have account access so you need to phone CS 03301234150 and see if they can help</P> <P>you can also try retentions and see if you can negotiate a new deal 08007831401</P> Wed, 02 Apr 2025 06:48:52 GMT https://community.bt.com/t5/Bills-Packages/Smart-Hub/m-p/2430019#M176954 imjolly 2025-04-02T06:48:52Z