This topic

returning equipment

MargaretR2 — Fri, 04 Apr 2025 18:17:38 GMT

I returned an item but missed something so need another returns envelope but am going round and round in circles trying to request one , please can anyone organise it ? I need to return but the link isn't there as stated. thank you

Re: returning equipment

gg30340 — Fri, 04 Apr 2025 20:01:10 GMT

If you call BT 0330.1234.150 you can request that they send one out to you.

Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.

Re: returning equipment

MargaretR2 — Sun, 06 Apr 2025 09:37:19 GMT

thank you for your reply .

I tried that number but needed to be in the queue for 20 mins which I didn't have spare. is there no other way to get one? it says there is but the link seems to be missing .thank you

Re: returning equipment

imjolly — Sun, 06 Apr 2025 10:54:02 GMT

@MargaretR2

try the message now link to billing and as them for returns bag

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: returning equipment

MargaretR2 — Mon, 07 Apr 2025 15:35:03 GMT

thank you I found a free phone number which was answered quickly and a bag is being sent