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xbox game pass

ripley96 — Tue, 08 Apr 2025 13:27:46 GMT

Hi,
I joined BT in January and was told my package included an xbox game pass but I haven't been able to redeem it. I cannot view it under my products and I haven't been sent any emails to redeem it either.

Any advice would be helpful, I would really like to make the most of the game pass!

Thank you

Re: xbox game pass

imjolly — Tue, 08 Apr 2025 14:01:02 GMT

there are numerous posts on the forum same as your did you try search?

contact CS 03301234150

the offer ended on 28/1/25 as long as contract started before that date

Re: xbox game pass

ripley96 — Mon, 28 Apr 2025 15:15:06 GMT

hi, yes I did but none of the resolutions for other users have been successful for me.

my first bill was 18/01/2025 so my contract did start before then

Re: xbox game pass

Alex_H — Tue, 29 Apr 2025 08:13:52 GMT

Hi @ripley96,

Welcome to the BT Community

Definitely give us a call as recommended, if you are unable to activate it online one of our guides will need to raise a form for you which will help get it activated.

Alex