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How to stop receiving SMS text messages when new BT Broadband bill released

webbnc38 — Thu, 10 Apr 2025 20:07:49 GMT

I am managing my father's BT account as part of probate and am receiving monthly SMS text messages telling me the latest bill is ready. How do I stop this please?

Re: How to stop receiving SMS text messages when new BT Broadband bill released

Chris__S — Fri, 11 Apr 2025 12:23:39 GMT

Hi @webbnc38 To stop any correspondence from us, you'd just need to update your marketing references.

We have a page which explains how to amend your marketing preferences here

Chris S

Re: How to stop receiving SMS text messages when new BT Broadband bill released

webbnc38 — Fri, 11 Apr 2025 12:49:15 GMT

@Chris__S,

There is no link in the text announcing a new bill is available to change preferences. Altering the marketing preferences won't impact this notification about a bill surely?

Nick Webb

Re: How to stop receiving SMS text messages when new BT Broadband bill released

Rach_H — Fri, 11 Apr 2025 16:39:07 GMT

Apologies for the confusion @webbnc38.

Are you looking to keep the phone active and ust stop these alerts, or are you wanting to cancel the line?

Rach

Re: How to stop receiving SMS text messages when new BT Broadband bill released

webbnc38 — Fri, 11 Apr 2025 17:09:28 GMT

@Rach_H,

My brother and I as executors are occasionally staying in the house so wanting to keep the broadband connected until the house is sold (it is currently on the market).

There is a further complication that I forgot to mention that I am managing the account alongside my own Broadband account.

It is only the text alerts about the monthly bill that I am wanting to cancel but not any other alerts about my own account.

Nick Webb

Re: How to stop receiving SMS text messages when new BT Broadband bill released

Rach_H — Fri, 11 Apr 2025 17:25:41 GMT

I absolutely understand @webbnc38.

Have you spoken with our team about the current situation, so they have you set up to be able to discuss the account?

Rach

Re: How to stop receiving SMS text messages when new BT Broadband bill released

webbnc38 — Fri, 11 Apr 2025 20:33:42 GMT

@Rach_H,

Yes.

Nick Webb

Re: How to stop receiving SMS text messages when new BT Broadband bill released

Christopher_G — Sat, 12 Apr 2025 07:50:41 GMT

The Customer Support team have access to the account and will be able to check to see if this is possible, @webbnc38

I'm not aware of a way to stop bill notifications, but if there is a way, they'll be able to find it.

Chris