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Changed to another provider

reemy — Thu, 17 Apr 2025 14:24:49 GMT

So we moved from BT a month before our contract was up by signing up with another provider which we were told by this provider they will do switch over from BT themselves. So why I am still getting emails from bt telling me my contract is nearly up and to choose a better package. I've just logged into my BT and I can see the prediction for next months bill. We sent all the BT equipment back to them as well as BT sent us a package to send it back. We paid this months bill which was supposed to be last. I am confused! Do I need to do anything else to stop them sending me emails or bills

Re: Changed to another provider

imjolly — Thu, 17 Apr 2025 14:29:22 GMT

try contacting billing by using message now and they should be able to help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Changed to another provider

gg30340 — Thu, 17 Apr 2025 14:31:48 GMT

It will be automated emails that will have been in the system prior to you actually leaving.