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Re: Returning equipment

stephleroux — Fri, 14 Apr 2023 13:24:35 GMT

I have a similar issue - I need to return my broadband equipment. Could you please contact me to arrange for the return envelope, etc. to be sent to me? Thanks

Re: Returning equipment

DanielS — Fri, 14 Apr 2023 13:59:40 GMT

Hi @stephleroux,

I can certainly do that for you.

Before I send you a private message, can you try and log into your MyBT at https://www.bt.com/mybt.
Do you have an option showing to return your kit to BT?

This is the advice we give on https://www.bt.com/returns:

Returning your kit

When we need you to return your kit, you'll see an option to 'Return your BT kit' after logging into My BT.

Follow the steps provided and we'll send you a white returns bag in the post within 7 days.

If we've asked you to return equipment and you need another bag or need one sending to a different address, you can order one easily by you can order one easily by logging into My BT and selecting 'Return equipment' under 'Return your BT kit' 7 days after your original request.

If you try to order one before this time your order will not be processed.

If this does not show for you, let me know.

Thank you
DanielS

Re: Returning equipment

JohnC2 — Sat, 15 Apr 2023 07:38:24 GMT

Hi @stephleroux did you get a chance to check the above message from Daniel to see if that helped?

Cheers

John

Re: Returning equipment

macmend — Sat, 19 Apr 2025 13:05:42 GMT

I have swapped over to EE, got whole new set of equipment from EE and have a BT hub and disks to return, but no request to do so. There is no way of ordering a bag, so what do I do?

Re: Returning equipment

imjolly — Sat, 19 Apr 2025 14:02:03 GMT

you can order a returns bag by phoning CS 03301234150 and requesting one

Re: Returning equipment

Ali_A — Sun, 20 Apr 2025 07:14:44 GMT

Hi @macmend

For other ways to request a returns bag, have a look at How to return and recycle your BT equipment for free

Hope this helps!

Ali