https://community.bt.com/t5/Bills-Packages/contract-renewal/m-p/2431833#M177207 <P>Best bet is probably to talk to "Retentions" on 0800 783 1401.&nbsp; You may have to be willing to leave though, to force the best deal out of them.</P> Wed, 23 Apr 2025 19:36:48 GMT WSH 2025-04-23T19:36:48Z https://community.bt.com/t5/Bills-Packages/contract-renewal/m-p/2431830#M177206 <P>I was helped via this community with setting up a contract for my elderly neighbours, one of who has dementia. The contract is now due for renewal and the cost quoted is 3 times what they are paying . How can I resolve this for them.</P> Wed, 23 Apr 2025 19:28:42 GMT https://community.bt.com/t5/Bills-Packages/contract-renewal/m-p/2431830#M177206 Janey1960 2025-04-23T19:28:42Z https://community.bt.com/t5/Bills-Packages/contract-renewal/m-p/2431833#M177207 <P>Best bet is probably to talk to "Retentions" on 0800 783 1401.&nbsp; You may have to be willing to leave though, to force the best deal out of them.</P> Wed, 23 Apr 2025 19:36:48 GMT https://community.bt.com/t5/Bills-Packages/contract-renewal/m-p/2431833#M177207 WSH 2025-04-23T19:36:48Z https://community.bt.com/t5/Bills-Packages/contract-renewal/m-p/2431840#M177208 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/319285">@Janey1960</a>&nbsp;</P> <P>Unfortunately I like previously the forum mods no longer have account access so you need to phone retentions as suggested by <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/230537">@WSH</a>&nbsp;</P> <P>Do have POA or are you named as account manager which need to discuss account renewal</P> Wed, 23 Apr 2025 20:58:23 GMT https://community.bt.com/t5/Bills-Packages/contract-renewal/m-p/2431840#M177208 imjolly 2025-04-23T20:58:23Z