This topic

BT Contact FTTP Broadband

ITFCJosh — Wed, 19 Mar 2025 21:51:56 GMT

I live in a flat (In my hometown in Suffolk)

My Contract with BT has run out (October 24)
Was £99 a month (1st year) £110 (2nd year)
BT TV (HD)
TNT sports (HD)
Now Entertainment (HD)
Sky Sports (HD)
Netflix (4K)
Broadband 60MBPS
It’s now £140 out of contract price (too expensive can’t really afford it) (going up by £5 in April)

I can’t get it any cheaper till I get FTTP as I refuse to do another 12-24 months FTC Contract with BT or another provided!

FTTP is available in my area Openreach & city fibre for the Houses only! (Flats not available)

So in December I contacted management agency about FTTP Openreach & City Fibre they told me yes sure not a problem will sort!

Was told in January that City fibre & Openreach within the new year will do building survey!

I got told 10th March (Email) that they got in contact with Openreach January who did building survey late Jan early Feb who then gave my management agency a pack about the plans & what work needs to be done with a Wayleaver to sign at the back and a proposed build start date 28th Feb that they agreed to! They sent the forms off & heard nothing since

How Can I speed up the process & get hold of the MDU team to find out when I will be installed I fed of up waiting!

Any ideas guys & girls

Re: BT Contact FTTP Broadband

imjolly — Wed, 19 Mar 2025 22:11:30 GMT

You need to contact openreach as there is nothing BT RETAIL or any ISP can do to about installing fibre in MDU

https://www.openreach.com/fibre-checker

Re: BT Contact FTTP Broadband

ITFCJosh — Wed, 19 Mar 2025 22:14:48 GMT

I want to contact the MDU team at Openreach but when I tried BT & Openreach Customer services they couldn’t tell me a date I will be installed or give out direct numbers to MDU team which is annoying lol 😂

I just wanna know how to contact the MDU team

Re: BT Contact FTTP Broadband

imjolly — Wed, 19 Mar 2025 22:24:02 GMT

Openreach do not deal with the public and any ISP will not have any information about openreach fibre installations. You need to get your building management company to contact openreach

Re: BT Contact FTTP Broadband

ITFCJosh — Wed, 19 Mar 2025 22:59:52 GMT

I Have! They have already done that filled out forms etc

and agreed an install date of 28th February!

I just wanna know when I till get FTTP

Re: BT Contact FTTP Broadband

imjolly — Wed, 19 Mar 2025 22:52:12 GMT

Then you need to keep on at your management company as openreach will not deal with individual members of the public

I presume you mean FTTP not FTTC

Re: BT Contact FTTP Broadband

ITFCJosh — Wed, 19 Mar 2025 23:00:17 GMT

Thanks will wait a few weeks then will do that

Re: BT Contact FTTP Broadband

garybs29 — Thu, 20 Mar 2025 09:46:53 GMT

You are ware that you refusing to recontract is just causing yourself more cost right? If you recontracted onto FTTC you can then upgrade to FTTP when available staying out of contract at your choice is just costing you money at this stage

Re: BT Contact FTTP Broadband

ITFCJosh — Fri, 21 Mar 2025 13:03:58 GMT

I know that! But for example I don’t want to renew my BT contact or join another FTTC Openreach provider if city fibre comes first as will have to pay to end my 24 months contact!

Or will have to pay to to upgrade to FTTP

so annoyingly will wait 😭😭

Re: BT Contact FTTP Broadband

ITFCJosh — Mon, 31 Mar 2025 19:48:20 GMT

Update I have been told by management agency company that it’s the ground rent people that deal with FTTP install!

spoke to them refused to speak to me as I wasn’t property owner (yet will be soon) or solicitor!

but did say city fibre is a big no no for now but Openreach in their Build portfolio

Re: BT Contact FTTP Broadband

ITFCJosh — Thu, 24 Apr 2025 18:29:37 GMT

Update

Update, Freeholder hasn’t reply to email on 13th April I sent with owner of flat (Mum) Cc’d in email did say take 10 days to to reply!

This is getting beyond a joke I just want someone from freeholder company to say yess we are installing FTTP On said date! I am gonna keep bugging them till they get fed up and just Install it.

I refuse to renew my FTTC contract with BT or join A FTTC contract with another provider,

Sadly my price is too high at moment but can’t do anything till FTTP is installed 😭😭😭😭😭😭

Re: BT Contact FTTP Broadband

gg30340 — Thu, 24 Apr 2025 18:36:11 GMT

@ITFCJosh wrote:

This is getting beyond a joke I just want someone from freeholder company to say yess we are installing FTTP On said date! I am gonna keep bugging them till they get fed up and just Install it.

Or until they no longer respond to you because they work to their schedule and plans and not yours.

Re: BT Contact FTTP Broadband

ITFCJosh — Thu, 24 Apr 2025 18:41:29 GMT

I know they have a Schedule! Just want to know if they have approved it & a rough timeframe

Re: BT Contact FTTP Broadband

gg30340 — Thu, 24 Apr 2025 18:44:35 GMT

They will have a rough time frame but they will not enlighten you because it will be business sensitive.

Re: BT Contact FTTP Broadband

ITFCJosh — Thu, 24 Apr 2025 18:56:53 GMT

Well I am Sure they can say when it will roughly will be available not hard is it!

Re: BT Contact FTTP Broadband

gg30340 — Thu, 24 Apr 2025 19:06:16 GMT

Obviously they do not want to otherwise they would . No point in continuing with this as you are obviously wanting a different answer which nobody on this forum can give you.

Re: BT Contact FTTP Broadband

ITFCJosh — Thu, 24 Apr 2025 19:09:22 GMT

Well they have told me it’s in their build plans/portfolio

So that’s a start let’s hope it’s soon