Justice is welcome

Ijustwantoknow — Thu, 24 Apr 2025 19:53:23 GMT

I was moved to another apartment. I had a new contract with BT last week. Less pay and nothing to pay till 22 of May. Today I found in my BT online account that my contract has changed. 51 pounds was taken by BT this morning and I have to pay 50 pounds monthly for Internet. I moved in a tiny appartment from big one. I phone to BT, the man laughed at me and said: " A ha ha, you have to pay another 50 pounds 22 of May and after you can change you contract ". I am with BT 6 years . When BT turn in such criminal company? Please help me.

Thanks

Mrs White, Norwich

Re: Justice is welcome

imjolly — Thu, 24 Apr 2025 20:58:45 GMT

You should have received an email from BT setting out the terms of your new contract so you need to check what you agreed. You can also check your MYBT what package you have

https://www.bt.com/help/contact-bt/account-and-billing/broadband you can try message now to billing after reading your new contract email and see if they can help

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Justice is welcome

Re: Justice is welcome