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Unlink xbox account from bt

jasonht — Sat, 26 Apr 2025 16:37:55 GMT

i had xbox gamepass ultimate before i signed up to a bt deal (had approx 7 months left) - and then signed up to a bt deal with 12 months free. Those 12 months have ended and i have turned off auto renew (ended April 23rd) - it still shows as managed by bt / ee and definitely has stopped from bt side. Is there an easy way to unlink my xbox account so i can manage the sub back on the xbox side? Just as i cant see anything on xbox site now and cant see when my sub ends

Re: Unlink xbox account from bt

imjolly — Sat, 26 Apr 2025 17:10:14 GMT

Try contacting billing message now and see if they can help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

I think as you only ended on 23 April that it does does a bit time for BT to release xbox

Re: Unlink xbox account from bt

jasonht — Wed, 07 May 2025 08:57:07 GMT

i tried going through contact us and still cant get the account unlocked. i know mods have a xbox escalation form from previous posts, is this something they can still help with?

edit : added 1 month as another post suggested and that seems to have sorted it