https://community.bt.com/t5/Bills-Packages/renewal-email/m-p/2432141#M177251 <P>I phoned retentions and got a reduction from £37.96 to £25.99 for BB only.</P> Sun, 27 Apr 2025 07:20:08 GMT michaelh4 2025-04-27T07:20:08Z https://community.bt.com/t5/Bills-Packages/renewal-email/m-p/2431903#M177218 <P>Received a&nbsp; Broadband renewal email; clicked on the "See My Deals" button. The offer of interest to me was a reduction from my current £41.31 to £29.99 for Broadband only. Went through the order process; on the summary page, before "Place Order", was an info panel stating I'd be sent an EE TV box. I don't want TV. Spoke with an agent who told me I had to take the TV to obtain this price. Why does BT send an email leading customer to a "deal" which then includes an unwanted option, whicj isn't apparent until the "Place Order" page is reached?&nbsp; &nbsp;</P> Thu, 24 Apr 2025 12:37:05 GMT https://community.bt.com/t5/Bills-Packages/renewal-email/m-p/2431903#M177218 DB54 2025-04-24T12:37:05Z https://community.bt.com/t5/Bills-Packages/renewal-email/m-p/2432141#M177251 <P>I phoned retentions and got a reduction from £37.96 to £25.99 for BB only.</P> Sun, 27 Apr 2025 07:20:08 GMT https://community.bt.com/t5/Bills-Packages/renewal-email/m-p/2432141#M177251 michaelh4 2025-04-27T07:20:08Z https://community.bt.com/t5/Bills-Packages/renewal-email/m-p/2432169#M177259 <P>Thank you - I'll give this a try.</P> Sun, 27 Apr 2025 11:32:39 GMT https://community.bt.com/t5/Bills-Packages/renewal-email/m-p/2432169#M177259 DB54 2025-04-27T11:32:39Z