This topic

cannot create new BT ID technical site issue

TheBritSoldier — Sat, 26 Apr 2025 23:44:59 GMT

recently joined bt when i get to the final stage of creating id it just says technical issue please try later? Its been like tis for days now?

Re: cannot create new BT ID technical site issue

Chris__S — Sun, 27 Apr 2025 08:53:48 GMT

Hi @TheBritSoldier Thanks for getting in touch with us here in the BT Community.

I'm sorry to hear that you're having trouble creating a BT ID, We have a dedicated page on how to create a BT ID here

Have you had a BT ID in the past?

I'd recommend using a different email address to see if that solves the issue.

Chris S

Re: cannot create new BT ID technical site issue

Itzzannie — Tue, 13 Jan 2026 10:24:05 GMT

I know this was probably sorted ages ago, but in case anyone else finds this thread with the same issue, I wanted to share what worked for me.

I had exactly the same problem with the “We seem to have a technical issue. Please try again later” message when trying to create a BT ID. After a lot of back and forth, I was told it was down to the email address I was using.

I was registering with a Hotmail email, which BT’s system wouldn’t accept properly (even though it doesn’t tell you that). As soon as I switched to a Gmail address, the registration went through without any issues.

So if anyone is stuck in the same loop:

• Try registering with a different email provider (Gmail worked for me)

• Once the BT ID is created, everything else works as normal

Hope this helps someone who ends up here as frustrated as I was 🙂