This topic

Leaving

Sledgehammer — Tue, 29 Apr 2025 15:06:46 GMT

So I'm due to move in a few days, current home has BT FTTP, the new one does not and may not for a couple of years. There is an alt-net there we have signed up to.

Why is BT's services geared towards you moving home with them, and not leaving as an extra option?

I guess I'll have to try phoning them but I hate doing so.

Re: Leaving

licquorice — Tue, 29 Apr 2025 15:09:21 GMT

You can only cancel your service via phone. If you are still in contract, you will have early cancellation fees to pay.

Re: Leaving

Sledgehammer — Tue, 29 Apr 2025 15:11:39 GMT

Only in contract till 12th may

Re: Leaving

licquorice — Tue, 29 Apr 2025 15:16:53 GMT

You'll be out of contract after the 30 days notice then.

Re: Leaving

WSH — Tue, 29 Apr 2025 17:42:33 GMT

"You can only cancel your service via phone. If you are still in contract, you will have early cancellation fees to pay."

So, speaking as someone that's also considering leaving...how does that square with this one-touch, gaining provider led business then?

Re: Leaving

licquorice — Tue, 29 Apr 2025 18:14:19 GMT

The op said he had already signed up with an alt-net at a different property so presumably they are not a party to OTS.

I'm sure @iniltous will be along to clarify.