This topic

Called up to cancel TNT Sports now switched to EE and new 24 month contract

TimCurtis — Mon, 19 Aug 2024 11:44:05 GMT

WTF

I took out a reduced TNT sports 11 days ago and today called to cancel it within my 14 day period.

Should have been quite simple but apparently not.

I've now been re-contracted to EE for 24 months and paying £3 pm more.

What a way to treat loyal customers!

BT are a shambles.

Seems that I have 14 days to cancel so looking to cancel BT/EE broadband completely.

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

licquorice — Mon, 19 Aug 2024 11:48:39 GMT

I've flagged this to the mods, hopefully they can intervene.

That is totally unacceptable.

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

JohnC2 — Mon, 19 Aug 2024 11:55:15 GMT

Hi @TimCurtis, sorry you were entered into a new contract and moved to EE when all you wanted was to cancel the TNT sports.

I've sent you a Private Message so you can get in touch with the Mod team for help with this.

Cheers

John

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

TimCurtis — Mon, 19 Aug 2024 12:11:49 GMT

@JohnC2

Just replied

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

TimCurtis — Tue, 20 Aug 2024 14:48:39 GMT

Just an update to say that BT have accepted that I was poorly treated and at no point was it pointed out that I'd be switched to EE on a new 2year contract etc.

Probably staying with EE as a switch back to BT is not possible but because of this I could go to another ISP with no cost to myself under the 14 day cooling off period.

I actually contacted the CEO's office directly but had I not I have every confidence that the mods here would have helped to resolve this as they do an outstanding job.

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

TimCurtis — Wed, 21 Aug 2024 16:14:03 GMT

Just a further update.

Staying with EE as no possible route back to BT but very unhappy that my contract has another 24 months to run and now renews in August rather than late March with the opportunity to renegotiate a better price before the April increase now gone.

It's a very poor show from BT/EE that a "guide" basically manipulates the system to transfer a customer without their knowledge or agreement and there's no real recourse other than a bit of compensation. Personally I think that employees who do this should cease to be employees.

I had the option to transfer to another ISP but at this moment didn't want to run the risk of failing to port our phone number to the new ISP, that will happen at a time of my choosing.

Certainly my relationship with BT spanning 50years has now been tainted.

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

tonywick — Thu, 22 Aug 2024 09:29:20 GMT

Your experience was slightly different to mine and some others, in that you were unwittingly sucked into the mess that is EE. Others reporting on this and the EE forum made the move across conciously, and are now trapped there - I don't use that term lightly, that's really how it feels. Especially on the billing/account management side of things, very little of the software seems to work properly, and however much you contact them on 150, despite the reassurances of the very helpful call handlers, nothing ever happens to put things right - everything disappears into a black hole. The only thing you can be sure of is that money will be taken from your bank account each month. The chances of knowing what it represents, or managing your account online to make changes seem to be about nil.

It sounds like you've agreed to be an EE customer, but if you still have the chance to move elsewhere, my personal advice would be to do that and avoid a lot of stress. On the other hand, if everything goes swimmingly for you, it would be good to hear that on this forum, at least to prove that the system can indeed work correctly - that'll give those of us suffering some hope that one day it'll all be sweetness and light!

Good luck

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

TimCurtis — Thu, 22 Aug 2024 12:54:21 GMT

@tonywick

The actual switch - although not wanted - did go very smoothly but that was just broadband & home phone so pretty straightforward really.

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

tonywick — Thu, 22 Aug 2024 13:09:18 GMT

That sounds promising. Are you able to see and/ or manage your account through both the web and the EE app?

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

JonUK — Thu, 22 Aug 2024 15:10:32 GMT

@tonywick

My daughter was scammed into this by EE.

Six months ago she had BT FTTP 500meg installed, with 6months of Xbox Live Ultimate. She contacted BT to enquire why the message she had received stated it was going to now cost £12PM and not the £10PM she was expecting - (more on this later).

The phone operator transferred her to another colleague who said that they could give her another 6 months Xbox Live Ultimate for free, so she agreed.

Within minutes, she got a text saying...... Welcome to EE.

WTF........ The crafty so and so had switched her from BT to EE, which she did not ask for and also was not mentioned.

She then rang me asking what to do....

As I'm newly retired ex-openreach, I said to get back in contact with BT to stop the transfer, also to make a complaint straight away about the conduct of the EE employee.

Luckily she managed to get the transfer of her broadband to EE reversed only now she'll have a new account number. This all stemmed from the fact that she did not check on the website for the current price of Xbox Live Ultimate. Would have prevented a lot of aggro.

This sort of thing makes my blood boil as it makes BT look bad. Other companies working practices leave a lot to be desired.

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

TimCurtis — Thu, 22 Aug 2024 14:29:46 GMT

@tonywick

The EE app and web access to my EE account seem to work fine.

There are some things that work better on EE than BT and vice versa but still OK.

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

TimCurtis — Thu, 22 Aug 2024 14:37:37 GMT

@JonUK

Indeed.

This transferring without one's knowledge/agreement seems to be happening a bit now and management don't appear to be doing anything about it. Seems they're happy to pay a bit of compensation to get their customers over to EE anyway they can.

I could have got back to BT but only by cancelling the order and then joining BT afresh with a new account and probably losing any discounts I had.

I'm most likely to quit EE at the end of my contract and find another ISP with more integrity and that's after being with BT for 50years.

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

dun25 — Tue, 29 Apr 2025 10:19:13 GMT

This morning I was transferred from BT to ee and phoned to reduce my bill. They want to charge me £500 to cancel tnt as saying it's separate from broadband,I don't want it cancelled,I didn't ask to be transferred and it's now 2 year contract,I am so angry

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

tonywick — Tue, 29 Apr 2025 10:40:35 GMT

I don't see how they can transfer you without your consent - it's a change to your contract. So they have essentially terminated your BT contract and set up a new one with EE. They call it a transfer but it isn't in essence - as is demonstrated by the fact that almost certainly you now can't access or manage your account details.

Good luck with getting it resolved. Phoning 150 probably won't solve things, but you should insist on getting it registered with them as a high severity problem. I'd also be contacting a media consumer group like "Watchdog" or "You and Yours".

They claim to be respectable high-profile companies yet act like amateurish bandits

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

TimCurtis — Wed, 30 Apr 2025 08:57:12 GMT

@dun25

I emailed an official complaint to the CEO of BT - Allison Kirkby - and it was dealt with by her team.

As the push to switch BT residential customers to EE has been dropped (supposedly) I'm surprised this is still happening.

I'll still be leaving to another ISP at contract end.

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

dun25 — Wed, 30 Apr 2025 10:35:51 GMT

I have done this today so see what happens

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

dun25 — Wed, 30 Apr 2025 10:38:01 GMT

I tried to leave yesterday and EE wanted to charge £800 even though the new contract was only 2 days into a 14 day cooling off period. I have now emailed higher up to let them know the way I have been treated

Re: Called up to cancel TNT Sports now switched to EE and new 24 month contract

TimCurtis — Thu, 08 May 2025 08:43:59 GMT

Just an update on my situation.

I emailed again asking that my contract end date be set to my original end date before the enforced switch to EE and I'm now on a 30 day rolling contract rather than contracted till August 2026.