This topic

Deletion of BT accounts

tfkent — Wed, 30 Apr 2025 20:00:02 GMT

I have 2 BT account numbers linked to my MyBT account, both inactive. I’d like these to be cancelled/deleted and also the deletion of my MyBT account

how do I go about this as I can’t seem to find anything obvious

many thanks

Re: Deletion of BT accounts

Kimberlin — Wed, 30 Apr 2025 20:20:37 GMT

And yet when I switched to Plusnet 3 weeks ago, BT automatically deleted my MyBT account within 24 hours, zero access.

Now I'm getting pestering text messages reminding me to return my kit, which I've already returned and have proof of postage of. Stupid thing is, in the text message, it says I can text back with tracking number but when I try to do so, it just comes up with a failed delivery message every time.

Re: Deletion of BT accounts

gg30340 — Wed, 30 Apr 2025 20:25:53 GMT

@tfkent

You need to call BT Billing 0330.1234.150 and they should be able to help.

Re: Deletion of BT accounts

gg30340 — Wed, 30 Apr 2025 20:26:39 GMT

@Kimberlin

If you call BT Billing 0330.1234.150 with your Proof of Posting or your Proof of Receipt they can update your account.

Re: Deletion of BT accounts

Kimberlin — Wed, 30 Apr 2025 20:36:31 GMT

Thanks for the response. To be fair, I'd rather not have to waste time calling them, but if that's the only way to get a response, then I guess I'll have no choice. Perhaps BT should look at why one cannot text back with the info when it is they who offer the option in the first place? Of course I realise I'm just stupid believing I could actually text the info back. Failed delivery, computer says Nahhhh! 😆