This topic

PRODUCT MISSING FROM MY ACCOUNT

ASF — Sun, 04 May 2025 11:58:25 GMT

Hi, my account in MY BT does not show all my products, missing is the discovery+app including TNT sport on a rolling contract. Have phoned twice to try and resolve but BT could not help me, it looks like my only option is to make a complaint. Hope the moderator can help

MY BT PORTAL

ASF — Sat, 03 May 2025 18:33:41 GMT

Hi,

i recently upgraded to full fibre, digital voice and changed TNT sports from the Sky Platform to the app only on a rolling monthly contract. All are working fine.

My BT Portal only shows Broadband and Digital Voice, and not the Discovery + app inc tnt sports. I have contacted BT, they say they agree i have these products but didnt seem to know how to correct the records. Would be grateful for any suggestions how to resolve.

Re: MY BT PORTAL

Manatarms84 — Sun, 04 May 2025 00:12:27 GMT

Sometimes the TV stuff is in the broadband tile. If they are not there then BT would need to sort it.

Re: MY BT PORTAL

ASF — Sun, 04 May 2025 11:37:32 GMT

thankyou for your reply, i dont have the tv package, i have the discovery+ app with tnt sport on a rolling contract. I'm sure there used to be a tab for this also in MY BT.

Re: PRODUCT MISSING FROM MY ACCOUNT

imjolly — Sun, 04 May 2025 12:01:17 GMT

The mods no longer have account access so you need to phone Cs 03301234150 or try message now and contact billing https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: PRODUCT MISSING FROM MY ACCOUNT

ASF — Sun, 04 May 2025 12:06:40 GMT

thanks for the reply, i phoned the number you show twice yesterday with no resolution.

Re: PRODUCT MISSING FROM MY ACCOUNT

imjolly — Sun, 04 May 2025 12:12:44 GMT

@ASF

then try message now with billing

Re: PRODUCT MISSING FROM MY ACCOUNT

ASF — Sun, 04 May 2025 13:52:48 GMT

thankyou, after a long message conversation looks like its now resolved. many thanks