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Return Charges for Equipment Sent Back!

sarasfw — Tue, 13 May 2025 06:55:30 GMT

Hiya, I have a problem, I sent back a telephone base and phone a few months ago, along with the broadband. Obviously they have received everything except for the telephone which was in a separate bag. I have lost my receipt and the post office say they cant track past items. What can I do as I definitely returned it and its stressing me out! TIA x

Re: Return Charges for Equipment Sent Back!

imjolly — Tue, 13 May 2025 07:31:45 GMT

there are numerous posts like/similar to yours you need to phone CS 03301234150 or you can try message now with billing

Broadband | BT Help

Re: Return Charges for Equipment Sent Back!

licquorice — Tue, 13 May 2025 07:52:22 GMT

As far as I'm aware you aren't required to return phones.

I'm amazed at the number of folks posting on the forum that they have lost their proof of posting, I wonder if they would have the same cavalier attitude to a £50 note.

Re: Return Charges for Equipment Sent Back!

sarasfw — Tue, 13 May 2025 08:47:24 GMT

Not cavalier, my employee sent it off for me, just didn't want to blame someone else!