https://community.bt.com/t5/Bills-Packages/Data-and-integrity/m-p/2433786#M177512 <P>have been a bt customer now for many years and have never received such poor customer service.</P><P>&nbsp;</P><P>I have been trying to renew my subscription for about a month now with no success. I have spent hours on the phone, being pasted piler to post. Always ending the conversation we will phone back in a few days and never receiving a call. I have been told there is an error on my account which won't allow renew or upgrade. I have noticed on your community page that many other people have had this problem. No one seems interested in resolving this issue which I find disgusting.&nbsp;</P><P>&nbsp;</P><P>I have noticed other people with similar problems, anyone know how to speak to someone to resolve this issue.</P><P>&nbsp;</P><P>If I stopped paying they would contact me straight away. Feeling very frustrated&nbsp;</P> Thu, 15 May 2025 18:40:24 GMT Neilwalker76 2025-05-15T18:40:24Z https://community.bt.com/t5/Bills-Packages/Data-and-integrity/m-p/2433786#M177512 <P>have been a bt customer now for many years and have never received such poor customer service.</P><P>&nbsp;</P><P>I have been trying to renew my subscription for about a month now with no success. I have spent hours on the phone, being pasted piler to post. Always ending the conversation we will phone back in a few days and never receiving a call. I have been told there is an error on my account which won't allow renew or upgrade. I have noticed on your community page that many other people have had this problem. No one seems interested in resolving this issue which I find disgusting.&nbsp;</P><P>&nbsp;</P><P>I have noticed other people with similar problems, anyone know how to speak to someone to resolve this issue.</P><P>&nbsp;</P><P>If I stopped paying they would contact me straight away. Feeling very frustrated&nbsp;</P> Thu, 15 May 2025 18:40:24 GMT https://community.bt.com/t5/Bills-Packages/Data-and-integrity/m-p/2433786#M177512 Neilwalker76 2025-05-15T18:40:24Z https://community.bt.com/t5/Bills-Packages/Data-and-integrity/m-p/2433790#M177516 <P>Try message now in billing</P> <P><A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank" rel="noopener">https://www.bt.com/help/contact-bt/account-and-billing/broadband</A></P> <P>And you can try retention team search forum for number&nbsp;</P> Thu, 15 May 2025 19:56:03 GMT https://community.bt.com/t5/Bills-Packages/Data-and-integrity/m-p/2433790#M177516 imjolly 2025-05-15T19:56:03Z