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yes a beginner! Bots!!!!

JNClarke — Fri, 16 May 2025 08:48:23 GMT

I have been unable to activate my BT ID and keep getting a Technical Issue message. I have been trying to do this for weeks now . I have not been able to speak to a person and keep getting Bot text messages. I have been going around in circles and now I have an issue with Netflix and cannot access my account to see what the problem is. aghhhhh! Why did I leave Sky!!!!

Re: yes a beginner! Bots!!!!

WSH — Fri, 16 May 2025 08:58:04 GMT

The old hands on this forum are very good. If you post a bit more detail about the technical problem, they may be a able suggest a fix.

Re: I very much regret leaving sky. BT help is useless

Kodikid — Fri, 16 May 2025 09:01:44 GMT

And?

Re: I very much regret leaving sky. BT help is useless

imjolly — Fri, 16 May 2025 09:11:58 GMT

try using message now and see if billing can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

on line help

JNClarke — Fri, 16 May 2025 10:24:02 GMT

Finally found my way to an online help chat with a person who is trying to sort out my problem. I have been categorised as urgent. Fingers crossed!!

Re: I very much regret leaving sky. BT help is useless

JNClarke — Fri, 16 May 2025 10:36:50 GMT

Thank you. I would give a thumbs up but cant figure out how!

Re: I very much regret leaving sky. BT help is useless

imjolly — Fri, 16 May 2025 11:03:41 GMT

@JNClarke

you can't on this forum board I have moved posts to correct board

Re: yes a beginner! Bots!!!!

JNClarke — Fri, 16 May 2025 11:51:28 GMT

I have had a lot of help from Sudipta via on line help messaging and now have a BT id. Thank you every one for help and suggestions

Re: on line help

Leanne_T — Sat, 17 May 2025 07:26:30 GMT

Morning @JNClarke

Thanks for coming back to the community and letting us know you have a BT ID set up after chatting with Sudipta.

Have a lovely weekend 🙂

Leanne.