This topic

difficulty getting on screen deal.

mjs-warlord — Sat, 17 May 2025 11:32:05 GMT

I found out my contract which is fibre to cabinet and copper wire from post to home was about to end and the deal was the same as i am paying now so i am going from 20mb per sec to 900mb for same price but it was a nightmare trying to do the deal. The person i was talking to said thats a big jump in performance so i will have to calculate how much i am going to charge you ...... went from £41 to £67 ????? i said thats a rip off its not my fault your old local exchange has been giving me a rubbish copper wire signal. The woman then changed her story and said my deal was not on her screen so i could not have it. I said what do i have to do to get the deal i am looking at and the reply was your online now so do it yourself ...... i said thank you for wasting an hour of my life and hung up.

I did it myself but at the end the was a digital phone listed for £33 that i did not want so rang again ... i told the other person what had just happened for the last hour and he said thats rubbish DONT complete the form i will sort it and give you the deal your looking at. When the contract arrived it showed £11.99 for delivery of the new hub.. I think thats a complete rip off because in 23 years on bt broadband i have never been charged delivery on a new or replacement hub.

Connection due in 5 days lets hope that is different to my deal experience.

Re: difficulty getting on screen deal.

licquorice — Sat, 17 May 2025 12:27:39 GMT

So, you are getting 900M for the same price as 20M yet you are wittering about a £12 one off charge!!!

Re: difficulty getting on screen deal.

mjs-warlord — Sat, 17 May 2025 12:32:00 GMT

The reason for my gripe was because of how i was dealt with and the fact that the price i was paying was way over the top for only 20mb

Re: difficulty getting on screen deal.

imjolly — Sat, 17 May 2025 12:32:18 GMT

I hope you checked MYBT to make sure you are actually getting what you think you agreed. you would not be first to find it is not quite what you expected

Re: difficulty getting on screen deal.

mjs-warlord — Sat, 17 May 2025 12:36:33 GMT

i have printed off the 15 page contract which is something i would not normally do.

Its 900mb down , 110mb up and stay fast 700mb , even if i only got half that it will still be better than to 20mb i have been getting.

Re: difficulty getting on screen deal.

chrisjp — Sat, 17 May 2025 13:18:40 GMT

Please keep us informed on how this deal actually works out, and whether you get the 900Mbps download that you have been assured you'll be getting.
There have, unfortunately, been a number of postings on this forum where people have not got anywhere near what they have been promised or, worse, they have been left without any broadband service for days - or even weeks.

Re: difficulty getting on screen deal.

mjs-warlord — Sun, 25 May 2025 08:07:40 GMT

Got the broadband deal i wanted at the price on my screen but its not all good news.
Line tests show 810mb to home ... they sent me a pdf.
Problem is the wi fi signal to all my devices from the hub is only around 320 mb ????
I even sat at the side of the hub with a phone and laptop and got 320mb.

They say the only answer is to use an ethernet from main pc to hub that is 15 foot away but due to layout of home that is not possible.

I guess i must look on the up side .... i can only get 320mb but on copper wire with ethernet i was only on 20mb and thats not a misprint i did say 20 not 200

Re: difficulty getting on screen deal.

iniltous — Sun, 25 May 2025 08:48:35 GMT

No provider guarantees WiFi speed , the service is to the demarcation point (ONT/router) not any individual device…..900Mb is really 1000Mb bit is marketed as 900Mb because after overheads the ‘payload’ is around 960Mb , better for people to get better than complaining they ‘only’ get 960 when it should be 1000.
What do you do on your wireless device where 320Mb is not enough ? whatever you are doing doesn’t need 320Mb leg alone 900Mb , looking at the needle on a speed tester swinging around to 900Mb isn’t about the only way you would ever notice , so unless you but 900Mb just to watch a speed tester display then in the real world you already have far more bandwidth on a single device than you could ever hope to use .
As far as the previous service , you paid for a speed ‘band’ , if your line length was such that 20Mb was the speed , it was still using the same equipment as someone on a shorter line getting the full 40,55 or 80Mb of the ‘band’ they ordered …if 20Mb was your speed then the cheapest 40Mb ‘profile’ was the obvious one to be on .
Delivery charge on routers is something pretty much every provider charges for

Re: difficulty getting on screen deal.

mjs-warlord — Sun, 25 May 2025 08:59:49 GMT

Thanks for your quick reply and with regards to what CANT i do on 320 the answer is i can do everything i want.
When i only had 20mb copper wire i ran 2 smart phones , a tablet , a laptop , a games rig and a spare pc , in fact B.T. said they were surprised i could do all that without buffering. I did not expect loosing that much from the fibre hub to my devices that are all wi fi ..... i guess i should be thankful that i can do what i do despite the loss.

Where i go on holiday in scotland ( cromarty ) the signal is so bad they sometimes struggle to do emails and some shops send staff outside to use payment machines because thick stone walls block signal