This topic

Clarification Non Return Equipment Charge

zulu17 — Sat, 17 May 2025 12:35:19 GMT

I believe BT made some changes to the Non Return Equipment Charges effective 8th May.

Does the charge that is applied relate to the charge in place at the time the equipment loan was made and contractually supplied or is the company seeking to charge a potentially higher charge ?

Re: Clarification Non Return Equipment Charge

imjolly — Sat, 17 May 2025 12:48:48 GMT

it appears to be a set out fixed fee

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

Re: Clarification Non Return Equipment Charge

zulu17 — Sat, 17 May 2025 13:43:35 GMT

that is why i have asked for clarification from BT as the SET Box terms (included the amounts of non return charge) would have formed part of the original contract.

So request for clarification stands.

ie are BT intending to charge more for non return than the charge that was advised at the time the contract/loan was made ?

Re: Clarification Non Return Equipment Charge

Crimliar — Sat, 17 May 2025 13:49:16 GMT

The maximum that BT can charge you for non-return of equipment is the amount specified in the terms and conditions when individual piece(s) of equipment were supplied.

So as an example, I took out a new contract on 2nd May 2025. Most of the T&Cs that apply are those in force on my new contract date. However, the charges if I were to leave and not return the SH2 router would be what was specified in my original contract dating back to 2nd May 2023.

If you think there are newer T&Cs in place than those posed by @imjolly could you post a link to them please!

Re: Clarification Non Return Equipment Charge

gg30340 — Sat, 17 May 2025 13:49:41 GMT

No price/cost is given when you get issued with the equipment so I'd be very surprised if it is not one price fits all. Fail to return the equipment and you will be charged the going rate at todays prices as per the web page.

Re: Clarification Non Return Equipment Charge

zulu17 — Sat, 17 May 2025 14:13:13 GMT

@gg30340

the set top terms did give the cost for TV loan boxes.

Re: Clarification Non Return Equipment Charge

zulu17 — Sat, 17 May 2025 14:24:42 GMT

@Crimliar that is a help web page (explaining charges) rather than terms & conditions.

Re: Clarification Non Return Equipment Charge

imjolly — Sat, 17 May 2025 14:42:45 GMT

@zulu17

so are you really talking about set top boxes and not equipment in general. does your contract specify an amount you will be charged if you do not return set top box?

Re: Clarification Non Return Equipment Charge

zulu17 — Sat, 17 May 2025 14:56:07 GMT

@imjolly my question related to clarification which i would expect BT to be able to provide.

Re: Clarification Non Return Equipment Charge

allanraymond — Sat, 17 May 2025 15:40:49 GMT

@zulu17

Have you asked BT for clarification?

Re: Clarification Non Return Equipment Charge

Crimliar — Sat, 17 May 2025 16:42:42 GMT

The current Broadband prices are here: https://img01.products.bt.co.uk/content/dam/bt/storefront/pdfs/BT_PhoneTariff_Residential.pdf

And you'll find the EE TV prices, including non-return of equipment here: https://ee.co.uk/content/dam/help/terms-and-conditions/price-plans/home/ee-monthly-home-price-guide-ess-all-rounder-7-march-2025.pdf

Re: Clarification Non Return Equipment Charge

gg30340 — Sat, 17 May 2025 18:04:40 GMT

@zulu17

You have Moderator access, have you asked them for clarification?