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Removing old account number from my BT ID

Yeldy99 — Tue, 20 May 2025 15:44:35 GMT

How do I get an old account number removed from my BT ID.

When I try to view my current products, MyBT defaults to the account that was at my old address which has been deactivated for over a year. How do I remove this so I only see my current account number?

Thanks

Re: Removing old account number from my BT ID

imjolly — Tue, 20 May 2025 15:50:39 GMT

Try billing message now and they should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Re: Removing old account number from my BT ID

Yeldy99 — Tue, 20 May 2025 16:55:06 GMT

Thanks.

Message now sorted the problem.