Unable to access MyBT

Mattiesmomma — Sat, 24 May 2025 13:13:50 GMT

Today whilst on laptop printing out emails I though I would log into MyBT just to see the account details. Only can see part of them but unable to log in and use password as per normal, its very bizarre. I always log out of BT when on laptop as its not used that often. So it looks like Im partly logged in but cannot do anything and can see a random password of numbers and letters which certainly are not mine prompting me to log in using them which I will not.

Viewing both email accounts are fine but logging in with passwords and use names. On my mobile I just have the BT email app, nothing else. Odd thing to say would it be worth getting the app on my mobile so I can view the account,

Hopefully its just a BT glitch, any advice would be helpful. Also I will update you on this incase anyone else has this issue.

Re: Unable to access MyBT

Peter_W — Sun, 25 May 2025 07:24:56 GMT

Good morning @Mattiesmomma 😊

It's definitely worth giving the app a try to see if this is giving you the same sort of errors.

Have you had a chance to try a different browser, or logging in via a private browsing window, too?
Peter

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Unable to access MyBT

Re: Unable to access MyBT