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Cancellation Fee Query

DerekTheChicken — Wed, 28 May 2025 13:06:41 GMT

Hello,

I have 75 days left on my BT Broadband and TV, combined they find to just over £129 per month.

How do I work out my cancellation fee for both please ?

Re: Cancellation Fee Query

gg30340 — Wed, 28 May 2025 14:17:30 GMT

See link

https://www.bt.com/help/account-and-billing/manage-account/thinking-of-leaving-bt

Re: Cancellation Fee Query

DerekTheChicken — Wed, 28 May 2025 15:22:35 GMT

Thank you, I'd seen that but it doesn't give a definitive answer IMO(what costs do they save on 6 weeks as one example) hence question on here

Re: Cancellation Fee Query

licquorice — Wed, 28 May 2025 15:34:23 GMT

As this is a customer to customer self help forum, any answers you get on here will be speculation rather than fact as nobody will be in possession of your full circumstances.

If you want a definitive answer you will need to call BT customer services.

Re: Cancellation Fee Query

DerekTheChicken — Wed, 28 May 2025 15:38:44 GMT

Can't use a phone and the chat option isn't helpful.

I'll email HO.

Thank you anyway

Re: Cancellation Fee Query

gg30340 — Wed, 28 May 2025 16:24:44 GMT

The following is not exact but it works out at roughly what you would pay if your contract ran to it terminaton date, in your case more or less £320.

Re: Cancellation Fee Query

imjolly — Wed, 28 May 2025 16:30:43 GMT

I doubt your email will get much response from BT. I would try message now to billing and they should be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband