This topic

Cancelled account

philgale1 — Wed, 28 May 2025 15:43:36 GMT

I have cancelled my BT account as of the 1st May as I have moved to Thailand. I received a bill and it was taken by DD on 7th May that was for services way past the 1st May. Because I cancelled my account I can’t access My BT to see my invoices.
I received an email today to say my next bill is available. So 1) why am I still being billed 2) why can’t I see my invoices and 3) who can I talk to without racking up huge fees ?
i am going to cancel my DD and believe BT owe me money.

Re: Cancelled account

gg30340 — Wed, 28 May 2025 16:36:53 GMT

When cancelling your final bill would be produced within 5 working days of cancellation. You should receive a refund of any credit balance within 14 days of the final bill being produced back to the last payment method you used.

I would suggest you do not cancel your DD as that is how your refund will be paid.

Re: Cancelled account

imjolly — Wed, 28 May 2025 16:37:02 GMT

Did you phone BT and cancelled your BT account as you cannot cancel online. When was your contract end date? If still in contract then there would be an early termination charge which is discounted value of your remaining payments