This topic

By transfer to EE shocking ! MIS-SOLD

Derekmurton — Fri, 13 Jun 2025 05:35:14 GMT

I am very upset with bt.

i have been with them for years and then suddenly we could get full fibre all ok untill now.

We had digital phone and were told once setup up broadband we could cancel the phone.

we tried phoning and speaking to about a dozen different people we eventually was speaking to EE who said the only way was to switch to EE and then they could cancel the phone, didn’t seem right to me but the person was insistent this was the only way. Then suddenly get a flood of emails from saying my new contract with EE was £30 more a month. I then spoke to someone from EE that I wanted my right to cancel within 14 days effected. The problems trying to get to speak to the right people all I wanted now is to go back to BT as it was. I’m supposed to get a phone call this morning to sort out. I have had heart problems recently and this dosnt help. If there is no joy today I will cancel and go with another provider even if they charge me £1400 early cancellation fee as my health is more important. Shame on you BT.

Re: By transfer to EE shocking ! MIS-SOLD

imjolly — Fri, 13 Jun 2025 09:29:10 GMT

as you have obviously been mis-sold by salespeople driven by commission then try sending email to consumer resolution in this link

https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strategy/codes-of-practice/customer-complaints-code/complaints-code.pdf

Re: By transfer to EE shocking ! MIS-SOLD

Kodikid — Fri, 13 Jun 2025 12:23:02 GMT

Don't know what sort of commission BT/EE staff are on but it's getting ludicrous.

Blatant mis selling is rampant with the clear rationale that if they mis sell to ten customers maybe half will notice.

It's obviously extremely lucrative so they always seem to close ranks when they are exposed.

Whatever you do don't exceed the 14 day cooling off and drop everything and cancel now.

Re: By transfer to EE shocking ! MIS-SOLD

chrisjp — Fri, 13 Jun 2025 13:01:40 GMT

I had made comments along the same lines myself but when I tried to post them they were deleted.
I had added a question about whether the Moderators would care to comment. Maybe that was why my comment was deleted.

Re: By transfer to re

Christopher_G — Fri, 13 Jun 2025 13:11:16 GMT

Hi @Derekmurton

I'm really concerned to hear about the way your contract has been sold to you, and the confusion that it has caused. I'm going to send you a private message to try and get you some help. Could you take a look at your private message inbox and get back to me please?

Thank you.

Chris

Re: By transfer to EE shocking ! MIS-SOLD

Andrew600 — Fri, 13 Jun 2025 13:17:14 GMT

I have to agree with @Kodikid

My last contact with BT, purely to discuss digital voice, resulted in three attempts to switch me to EE with one of those attempts actually being started without telling me, explaining the costs or asking for my permission. I stopped it progressing any further thankfully, but it’s severely dented my confidence and trust in the BT group.

That confidence was already reduced because of the loss of the mods, a unique feature of this forum who would always resolve the tricky problems and kept me loyal to BT for a few years. They were a god send for me on a couple of occasions.

I suspect my next contact with BT will be via another ISP with a switch request which will sadly be self inflicted damage by BT.

Re: By transfer to EE shocking ! MIS-SOLD

WSH — Fri, 13 Jun 2025 13:49:34 GMT

If you read the other forums, these practices are now rife across the industry. Shame really, as customers are not a stupid as they think, even if most of them don't complain at the time. There comes a point where excessive customer churn becomes very destructive. Still, at least the censorship on here isn't too bad yet.

(You should try saying anything critical on the EE or Sky forums!)

Re: By transfer to EE shocking ! MIS-SOLD

Kodikid — Fri, 13 Jun 2025 15:23:11 GMT

Therein is the sad part..you half expect it with other isp's. But mistakenly people thought BT was above all that especially septuagenarians

Re: By transfer to re

Derekmurton — Fri, 13 Jun 2025 16:37:13 GMT

I just want it reverted back to bt as it was

Re: By transfer to re

TimCurtis — Sat, 14 Jun 2025 08:56:26 GMT

@Derekmurton

Same thing happened to me August last year. New 24 month contract & higher charges.

I complained to the CEO (Allison Kirkby) and was told by Executive Complaints team that there was no way back but got costs reduced and some compensation.

Raised the subject with them again a month or so ago and got my contract period ended so now moved to an Altnet and paying a 1/3rd less for same package.

Had the switch not happened I guess I'd still be a BT customer as had been for the last 50 years.

Re: By transfer to re

WSH — Sat, 14 Jun 2025 09:23:38 GMT

The way it's going, I'll be joining you.

Re: By transfer to re

Derekmurton — Mon, 16 Jun 2025 14:08:11 GMT

Read your post who are Altnet ?

Re: By transfer to EE shocking ! MIS-SOLD

Derekmurton — Mon, 16 Jun 2025 14:11:04 GMT

That’s another story they don’t make it easy to cancel within the 14 day cooling off period contract, blatant ignore of consumer law.

Re: By transfer to re

TimCurtis — Mon, 16 Jun 2025 14:34:20 GMT

@Derekmurton

Altnet is a nickname for alternative network providers offering fibre broadband packages · Although smaller in scale

Re: By transfer to EE shocking ! MIS-SOLD

Copious — Mon, 16 Jun 2025 16:45:33 GMT

So true, they have turned into a sycophantic monster. Acting like they know me, my best friends. I rang in January to demand they cut the cost of my full package program. They told me they would halve it and they did that month. Then the next month they put it back up again with a renewed contract for 2 years. They are a slippery bunch with whom I have had trouble for years. EE that great Germanic telecomms company slip us back into the EU and another British corporation is smothered. Im on a campaign to get out of this company but its going to take some time. Maybe when Reform take power they will be deconstructed.

Re: By transfer to EE shocking ! MIS-SOLD

Derekmurton — Mon, 16 Jun 2025 17:26:00 GMT

Just heard today that the company is being split and EE will become the consumer market and all bt customers will be switched to EE also learned that EE will outsource their customer services to India where BT made a big mistake and brought it back from India to local call centres, so they havnt learnt a thing untill they start losing their customers.

whatever happened to customer retention.

A lost course I think.

If Bt can switch you to another provider ie EE they cancel your existing BT contract then you should be able to have choice in ending your bt contract and go elsewhere.

Re: By transfer to EE shocking ! MIS-SOLD

Kodikid — Mon, 16 Jun 2025 17:29:17 GMT

Although I regularly watch Dragons den I'm no business expert but even I know EE is a British brand. Also the news you just heard was from three years ago and has long since been abandoned

Re: By transfer to EE shocking ! MIS-SOLD

WSH — Mon, 16 Jun 2025 17:31:29 GMT

That’s out-of-date news. BT are no longer shutting down their residential broadband provision and you do not have to move to EE. (Although some over enthusiastic guides, on commission, will still move you if they think they can get away with it).

Re: By transfer to EE shocking ! MIS-SOLD

Derekmurton — Mon, 16 Jun 2025 18:08:07 GMT

I was told that they are trying to move all residential customers to EE and that st some point you will no longer have a choice.

that’s where breach of contract takes place

Re: By transfer to EE shocking ! MIS-SOLD

WSH — Mon, 16 Jun 2025 18:25:55 GMT

How many times do you have to be told...that's out of date. The new CEO scrapped it. You don't have to move to EE even if the less will informed guides are still saying you do.

https://www.ispreview.co.uk/index.php/2025/03/strategic-shift-as-bt-no-longer-being-ditched-as-uk-consumer-brand.html