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Offers not allowing purchase

DiplockG — Tue, 17 Jun 2025 17:52:21 GMT

I have received several emails suggesting new "VIP deals" as I am due to renew. However, even after signing in to my account, looking at the suggestions and then clicking on "Purchase Now", I receive an error that stops the transaction.

This has happened with every renewal email, what is the issue?

Re: Offers not allowing purchase

imjolly — Tue, 17 Jun 2025 19:17:11 GMT

From other forum posts this in not unusual. Try the retention team 08007831401 and negotiate a new deal like your online offer. Also know what BT offer to new customers and also what is on offer from other ISPs which should help your negotiations

Re: Offers not allowing purchase

chrisjp — Tue, 17 Jun 2025 19:36:11 GMT

I keep getting "exclusive VIP offers" in mailshots that encourage me to go online and view them. When I do, they are invariably more expensive than my current contract - which is expensive enough as it stands.
Why do BT keep wasting postage, and their and my time, on this stupidity?

Re: Offers not allowing purchase

Crimliar — Tue, 17 Jun 2025 21:08:38 GMT

@imjolly When I went through this, the phone number on-screen was the one for retentions. Even with the emails and screenshots, they weren't (initially) prepared to honour the offers - they even tried to upsell me!!

Re: Offers not allowing purchase

WSH — Tue, 17 Jun 2025 21:15:25 GMT

@chrisjp @Crimliar Well at least you two are getting "offers". All I ever get is bigger and bigger bills.