https://community.bt.com/t5/Bills-Packages/Topcashback-declined-for-new-broadband/m-p/2436586#M177983 <P>I suspect that it's the Topcashback payback that's been declined, not your BT broadband package. If so it's nothing to do with BT - you need to take it up with Topcashback</P> Sat, 21 Jun 2025 20:41:01 GMT chrisjp 2025-06-21T20:41:01Z https://community.bt.com/t5/Bills-Packages/Topcashback-declined-for-new-broadband/m-p/2436572#M177980 <P>Took out new broadband package with BT on 29 May 25, cashback initially tracked at £ 76.50. Now status updated on Topcashback as declined? I didn't cancel the package and has been up and running for over a week. How can I resolve this please?</P> Sat, 21 Jun 2025 14:07:21 GMT https://community.bt.com/t5/Bills-Packages/Topcashback-declined-for-new-broadband/m-p/2436572#M177980 Blackie73 2025-06-21T14:07:21Z https://community.bt.com/t5/Bills-Packages/Topcashback-declined-for-new-broadband/m-p/2436586#M177983 <P>I suspect that it's the Topcashback payback that's been declined, not your BT broadband package. If so it's nothing to do with BT - you need to take it up with Topcashback</P> Sat, 21 Jun 2025 20:41:01 GMT https://community.bt.com/t5/Bills-Packages/Topcashback-declined-for-new-broadband/m-p/2436586#M177983 chrisjp 2025-06-21T20:41:01Z https://community.bt.com/t5/Bills-Packages/Topcashback-declined-for-new-broadband/m-p/2436609#M177987 <P>Agreed you would need to escalate the issue with Top Cashback although you may have more luck when you are outside of the 14 day cooling off period for the BT contract as all BTs sign up offers can only be claimed once this has passed.&nbsp; It would not surprise me if top cash back have a similar rule</P> Sun, 22 Jun 2025 14:37:57 GMT https://community.bt.com/t5/Bills-Packages/Topcashback-declined-for-new-broadband/m-p/2436609#M177987 Manatarms84 2025-06-22T14:37:57Z