This topic

Cancellation fee if mum has moved to a Care Home?

Aligroves67 — Mon, 23 Jun 2025 11:26:58 GMT

Hi,
My mum has a BT broadband and landline contract until March 2026 but she has moved permanently to a care home as she is very unwell. I have lasting power of attorney and I’m trying to give the required 30 days notice on the account but I see there is a cancellation fee if she is in a fixed term contract. Is there anything anyone can do to help me with this?
many thanks

alison

Re: Cancellation fee if mum has moved to a Care Home?

gg30340 — Mon, 23 Jun 2025 11:30:42 GMT

You can try calling BT 0330.1234.150 Billing to see if they can help.

Re: Cancellation fee if mum has moved to a Care Home?

imjolly — Mon, 23 Jun 2025 12:17:48 GMT

I have asked a forum mods to help. mods do not have account access but hopefully they can get you connected to someone that can help mods will post here

Re: Cancellation fee if mum has moved to a Care Home?

Christopher_G — Mon, 23 Jun 2025 13:05:44 GMT

Hi @Aligroves67

Welcome to the community.

I've sent you a private message to try and get you some help with this. Could you take a look at your private message inbox and reply to me please?

Thank you.

Chris