This topic

Re: Cant claim reward card

thasilvacia — Fri, 20 Jun 2025 15:57:23 GMT

I received the link by email and by message and the same thing happens to me, it just opens my bt and nothing else happens. I've tried to resolve it by phone and by email and one person sends it to another and they don't resolve it 😞

Re: Cant claim reward card

Katie_B — Sat, 21 Jun 2025 07:29:10 GMT

Hello @thasilvacia.

Thanks for coming here.

I'm sorry to hear you have not yet been able to claim your reward card.

When was the last time you spoke with customer care?

Katie

Re: Cant claim reward card

thasilvacia — Sat, 21 Jun 2025 08:14:45 GMT

Last time was in 4 of June, by phone, chat and emails, but one person passed it on and no one resolved it in the end.

Re: Cant claim reward card

Katie_B — Sat, 21 Jun 2025 08:20:45 GMT

Hi @thasilvacia.

Thanks for confirming.

Please try giving them another call and keep me updated here on the community.

Our customer care team are in the best position with account access to look into this further.

Katie