This topic

I’ve already returned my equipment

rachalmers — Thu, 26 Jun 2025 05:37:04 GMT

I’ve already returned my equipment but keep getting email saying they are waiting for it.

whats going on?

Re: I’ve already returned my equipment

Kodikid — Thu, 26 Jun 2025 05:57:57 GMT

Don't worry the returns department are notoriously inefficient.

As long as you have proof of postage your good.

Re: I’ve already returned my equipment

Manatarms84 — Thu, 26 Jun 2025 06:16:45 GMT

If it has been less than 3 weeks I would hold on for now, if its been longer then give them a call with the tracking number (Marked as barcode on the proof of postage) and it will be sorted

Re: I’ve already returned my equipment

gg30340 — Thu, 26 Jun 2025 06:44:13 GMT

If you call BT Billing 0330.1234.150 with your Proof of Posting or your Proof of Receipt they will update your account.

Re: I’ve already returned my equipment

orozz — Fri, 27 Jun 2025 11:35:11 GMT

As soon as the tracking said delivered I rang up billing and had the router flagged as returned manually.

I don’t trust any BT procedures.