This topic https://community.bt.com/t5/Bills-Packages/Stop-BT-harassing-me-for-return-of-equipment/m-p/2437330#M178092 <P>Hi there,</P><P>I closed my account with BT 2 months ago and have returned all equipment and have both proof of postage and delivery from 6 weeks ago, however BT are continually harassing me about the equipment return and threatening to bill me, despite the fact they already have it, it's impossible to talk to anyone at BT to explain the issue as they hate talking to customers, any ideas as to how I can resolve this?</P><P>&nbsp;</P> Wed, 02 Jul 2025 10:37:16 GMT ennord 2025-07-02T10:37:16Z Stop BT harassing me for return of equipment https://community.bt.com/t5/Bills-Packages/Stop-BT-harassing-me-for-return-of-equipment/m-p/2437330#M178092 <P>Hi there,</P><P>I closed my account with BT 2 months ago and have returned all equipment and have both proof of postage and delivery from 6 weeks ago, however BT are continually harassing me about the equipment return and threatening to bill me, despite the fact they already have it, it's impossible to talk to anyone at BT to explain the issue as they hate talking to customers, any ideas as to how I can resolve this?</P><P>&nbsp;</P> Wed, 02 Jul 2025 10:37:16 GMT https://community.bt.com/t5/Bills-Packages/Stop-BT-harassing-me-for-return-of-equipment/m-p/2437330#M178092 ennord 2025-07-02T10:37:16Z Re: Stop BT harassing me for return of equipment https://community.bt.com/t5/Bills-Packages/Stop-BT-harassing-me-for-return-of-equipment/m-p/2437334#M178093 <P>You will need to call BT Billing 0330.1234.150 with your Proof of Posting or your Proof of Receipt and they can update your account accordingly.<BR /><BR /><BR /></P> Wed, 02 Jul 2025 12:16:32 GMT https://community.bt.com/t5/Bills-Packages/Stop-BT-harassing-me-for-return-of-equipment/m-p/2437334#M178093 gg30340 2025-07-02T12:16:32Z Re: Stop BT harassing me for return of equipment https://community.bt.com/t5/Bills-Packages/Stop-BT-harassing-me-for-return-of-equipment/m-p/2437337#M178094 <P>Many thanks</P> Wed, 02 Jul 2025 13:33:41 GMT https://community.bt.com/t5/Bills-Packages/Stop-BT-harassing-me-for-return-of-equipment/m-p/2437337#M178094 ennord 2025-07-02T13:33:41Z