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Address not registered with OpenReach

phillipsymon — Tue, 01 Jul 2025 20:25:31 GMT

Hi, my address isn't showing as being registered with OpenReach or any ISP. it does show up on the Royal Mail address checker but it shows as different to what is on my BT account. On Royal Mail it shows Apartment but on BT.com it shows Flat. How can I get this sorted so other ISPs can see my address has an active line.

Re: Address not registered with OpenReach

iniltous — Wed, 02 Jul 2025 09:05:58 GMT

If you are not a BT customer, this has nothing to do with BT , it’s either whoever you do use , or whoever you would like to use ( after they get you connected ) that would sort this out , if that is BT , ask for an ORDI (Openreach data Integrity )

Re: Address not registered with OpenReach

phillipsymon — Thu, 03 Jul 2025 13:04:48 GMT

I had been with BT for 2 years but I have left them now.

Re: Address not registered with OpenReach

tonysmini018 — Fri, 04 Jul 2025 18:33:21 GMT

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

try this form