This topic

Cant order Broadband online

Jayzee — Tue, 08 Jul 2025 13:57:14 GMT

Hi. I'm trying to order a BT Broadband package but after clicking on new customer and inputting all relevant package requirement details, the website keeps asking for an account number and I'm not an existing customer and there seems no way past this.. any help would be appreciated.. Thanks

Re: Cant order Broadband online

gg30340 — Tue, 08 Jul 2025 14:59:20 GMT

Were you ever a BT Broadband customer at that address in the past?

If so try clearing your browser's history and cookies.

Re: Cant order Broadband online

Jayzee — Tue, 08 Jul 2025 16:13:22 GMT

Thanks for the suggestion

Yes I have been a customer in the past. But it was years ago, and I'm using a completely different computer now. Tried your suggestion but It has made no difference clearing the cash and trying again to order a broadband package using any browser Chrome, Edge or Firefox.. get stopped at asking for account number every time. thanks

Re: Cant order Broadband online

imjolly — Tue, 08 Jul 2025 16:50:25 GMT

As you have had a BT account at your current address then BT records will show you as an existing/previous customer so you need to phone CS 03301234150 and they should be able to help you place a new order

Re: Cant order Broadband online

chrisjp — Tue, 08 Jul 2025 22:12:02 GMT

If you've had a BT account in the past then you'll have had a BT account number. If you've got a record of that you can input that into the webpage