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New broadband order - cannot select new appointment

NicW22 — Thu, 10 Jul 2025 17:55:10 GMT

I am account manager for my Mum's account - she has placed an order for new broadband, and the current info on the track order says 'we're sorry our engineer coulnt make your appointment, A new appointment needs to be booked - please choose a slot by clicking the Change Appointment button below'.

There is no change appointment option, clicking more appointment info brings up the below, does anyone know what this means/do I just need to call them? Thanks

Re: New broadband order - cannot select new appointment

NicW22 — Thu, 10 Jul 2025 18:09:25 GMT

Please can a moderator delete this post - I posted in the wrong section by mistake, have reposted in broadband, thanks!

Re: New broadband order - cannot select new appointment

gg30340 — Thu, 10 Jul 2025 18:28:17 GMT

This is in the right section. It is in regards to your package, not a problem with your broadband as such.

Re: New broadband order - cannot select new appointment

imjolly — Thu, 10 Jul 2025 18:38:32 GMT

If you are using mobile are you set to desktop view or alternatively is pc/laptop and see if that helps. If not then phone CS 03301234150

Re: New broadband order - cannot select new appointment

NicW22 — Thu, 10 Jul 2025 19:02:54 GMT

Tried checking on laptop as well as phone, was just the same. Will give them a call, thanks.